The Telstra Air® App enables you to access Australia’s largest Wi-Fi Network at over 1 million hotspots across Australia and over 19 million Fon hotspots overseas. You can take part if you have an eligible Telstra personal mobile or Telstra home broadband service and compatible gateway.
With the Telstra Air® App you can connect to our hotspots when you’re out and about. The app will automatically connect you to the Telstra Air Network® when you’re within range.
THINGS YOU NEED TO KNOW
In this version of the Telstra Air app we have introduced:
• iOS12 compatibility
• Hotspot connectivity enhancements
• Fixes for minor defects
Ratings and Reviews
Cannot login, so no idea about other stuff!
So at the initial login prompt I put in my Telstra credentials and get a response informing that something went wrong with the app (no further debug info possible). I then deliberately tried with an incorrect password (just in case that had been the issue) - however the response came through that the password (the deliberately wrong one) was incorrect - so this tells me your authentication system works, however there are issues with the application flow trying to pass intents to move between pages. Not usually a hard thing to fix (depending on your architecture) but something that is extremely core to the ability to use an app!
Developer Response ,
Hey T1nneyR, sorry for the trouble logging in with the App and we can investigate further for you. Can you please send through your details on https://tel.st/rnjx4 and we will assist you further with this. -Jesse
1ST TIME LOGIN NOT WORKING .. FOR 2 WEEKS NOW
I just got off the phone from the help desk who told me that new users to Telstra Air have not been able to register/login for the last 2 weeks. The technical engineers are working on it and the help desk people have been told to just tell customers to keep trying to log in until maybe it works. I find this completely ridiculous that a company the size of Telstra would:
1. Have a service out of action for 2 weeks;
2. Not communicate this outage on their Telstra Air captive portal or in their App; and
3. Tell their help desk people that the appropriate customer response is ‘just keep trying to login until it works someday’!!
I am a retired IT professional who cannot understand this level of incompetence and unprofessionalism in any organisation let alone one the size of Telstra.
I am leaving for 3 months in Europe shortly and wanted to use the Fon network...I hope you fix this issue soon AND COMMUNICATE THAT IT IS FIXED to all of your frustrated CUSTOMERS.
Developer Response ,
Hey mottsy Sorry for the trouble activating Telstra Air on your account. Please get in touch with our team on Facebook (https://tel.st/7skfa) or Twitter (https://tel.st/cxwsq) and they can assist you with completing the registration. Thanks - Jesse
TelstraAir Access Points on map don’t work
There is a certain expectation. I’m sitting in front of a Payphone with the TelstraAir logo but it doesn’t even show up as a WiFi point. I go to the next Access Point on the Map still doesn’t show up as an Access Point. Very disappointed. I go to the local shopping centre and I can connect to Telstra Air Access Point not on App map. Connect for maybe 20minutes very lame speed and lots of dropping off the network probably due to so many ppl trying to connect. Can’t even update my phone iOS over the wifi 400Mb rubbish service.
Developer Response ,
Hey MoreGnawing, thanks for the constructive criticism. So we can gain a deeper understanding of your experience, and work to resolve the issues you point out, kindly complete the webform available here: https://tel.st/a6pk7 and our support team will be in touch. If the issue lies with the app itself, we can get that passed along to the dev team, if it is a knowledge gap, we can address that directly with you. -Dan
- Telstra Corporation Ltd
- 156.4 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2015 Telstra Corporation Ltd
Up to six family members will be able to use this app with Family Sharing enabled.