Telstra Home Dashboard has been designed to help you and your family have more controls of your Home Broadband experience. You will be able to see all connected devices, easily share your Wi-Fi credentials with friends and family, set parental controls to keep your kids safe and also run speed tests to ensure your service is running at its best.
With Telstra Home Dashboard you can:
1. Stay informed about your service status and any outages in your area
2. See all your devices connected to your Home Broadband
3. Monitor your monthly data allowance
4. Keep your family and gadgets safe with Broadband Protect
5. Run speed tests and keep speed history to track performance
6. Access simple troubleshooting flows, you can even restart your Gateway from the app!
7. Access Tips and tricks so you can learn more about your home network
8. Map your Wi-Fi in the app to find those weak signal spots
In this release the Telstra Home Dashboard app has a implemented a brand new on boarding look and feel to support the latest in market Telstra Wi-Fi equipment. This combination provides customers with the best user experience and most simple steps to get their whole home connected in no time.
In addition, support for both Gen 1 & Gen 2 Smart Wi-Fi boosters have been integrated into this release.
Ratings and Reviews
Does the job, but has a few bugs
This is a great app from Telstra, however it does have a couple of bugs, that if they could fix consistently then I would rate a five. Some of the links it gives you to check things do not work as expected and just take you to the same original screen. This is in the profile/manage account section. Being able to check out the different things and offers attached to the account is useful and would be great if it actually worked. Things like this example are frustrating as a user, but overall the app is ok.
Thought it was too good to be true - nothing Telstra does ever really works
When I first installed the app and found that it truly did measure my very poor service I was very pleased. So much so that I proceeded to establish which of my devices related to each reported IP address. Using the edit function and the pencil provided in the right hand top corner of the edit function I beavered away until all of my many wifi devices were duly named so as to be easily recognisable. Imagine my horror when I next tried to use the dashboard and all of my nicknames had disappeared, oh and not only the nicknames but the pencil in the edit function which has disappeared never to return despite deleting the app and reinstalling it on two further occasions, so I still can’t nickname my devices and certainly won’t be trying to memorise each IP address. I hope Telstra does try to get this working properly as I have already taken screenshots of my speed tests on the dashboard and sent to Telstra to confirm my ongoing problems with internet speeds.
Misleading outage reporting
This app claims to show outage information and tell you when the fault will be fixed. For ongoing faults such as ours where the cable has been not working for more than 7 days now, it is obvious that the dates when the service will be restored are automatically generated and not based on reality. Every day the app promises the fault will be fixed by a certain time and when that time is reached the “to be fixed” time resets to the next day. Day after day. The app uses phrases such as “outage will recover on...” and “Your services should be restored within...” but it’s all bogus. There is obviously a systemic problem with the accuracy of outage reporting. I would rather be told when the fault will actually be fixed than given continually misleading forecasts. Disappointing from Telstra on so many levels.
Up to six family members will be able to use this app with Family Sharing enabled.