The Pass: 190+ Pubs & Bars 12+

Better checkout experience needed

I was dump founded trying to figure out how to apply the credit I have while checking out. The only place where credit is mentioned is right before I pay, and the amount of credit is not even shown, moreover the payment screen shows full amount, not discounted amount. You need to show people how much credit they have during checkout, how much is their total bill and how much they will be charged.

Great rewards

I use this app weekly at my local bar. It’s worth it for the rewards & convenience. My only complaint is not all staff know how the app works which delays me. All Staff need training even casual staff. Nothing worse than having to wait for them to call their supervisor to show them how it works. Also the app could be simpler & more useful. Instead of just showing a table number it should mirror the cash register by itemising your drinks with a button to press for “pay now” and you just enter your table number like they do now for petrol.

Terrible app

Truly one of the lousiest apps I have ever had the displeasure to be forced to use (or at least tried to force me anyway). The signup process is complete glitched so not only doesn’t send every other verification text, but when you close and reopen the app it locks you into a random screen in the middle of the process and denies you moving forward (as the next button is bugged and doesn’t work) but also says you can’t go back! I now try to avoid any establishment that uses this app because it’s clear that those owners must HATE their customers, and the offer of free credit via using the app (that doesn’t work) is probably a violation of Australian Consumer Law.

Developer Response ,

Hey FermatsLastTaco, thanks for your feedback. We'd love to chat more about the issues you were having with signing up, please reach out to us at hello@thepassbyavc.com.au. Cheers.