Timezone Fun App 4+

Only use this app if you really have to, the app works…? but little things like needing to restart the app to see my cards balance or the fact the mobile number prompt for your account is broken, and after slamming your finger forty eight times on the box it just decides to work? little things like that leave a slightly bitter aftertaste. Please get whoever worked on the website to fix the app and give them a little pay rise for their troubles.

I have had multiple cards usually add them to the app to keep track of how much credit and points they kids have. I decided instead of waiting in line whilst at a timezone centre, I would skip the cue and reload the card via the app but in doing so it reloaded an old card I no longer have. I immediately immediately called the online contact number and spoke with someone from timezone via the contact number and they advised they would send through the request but couldn’t give me a rough estimate on when it would be processed and that someone would give me a call back once the amount had been transferred. The person I spoke with seemed unsure so I decided to also email timezone and have been emailing back and forth with different people for roughly 3 weeks now to try and have the credit transferred to the intended powercard. They have been great at replying but as soon as the required screenshots of transactions had been sent through, they’ve slowed/stopped with the prompt replies. Very frustrating that it is taking this long to resolve this matter.

This app regularly forgets saved card details, the app resets and you have to log in again and times where it remembers the cards it can forget the assigned names on the cards which isn’t fun if you’re managing multiple cards for your family. You also need to remember if you originally signed up with your email or mobile number because when the app resets and you’re forced to sign in again you need to remember which method your originally used otherwise you fill in your contact information again but it’s actually creating a new account without warning even though they have both email and mobile details on file. It was a problem when we were on holidays and forgot our cards and not realising the reason they were showing up in the app was because I used my mobile number instead of my email.