Trip.com: Book Flights, Hotels 4+

This app is by far the best I have ever used. Clear detailed information is presented concisely for flights, hotels, transfers and more. It has everything you need to know in a clear no-fuss format which is easy to navigate. A very intuitive design with great content and good pricing. Even though it has more functionality and detail than I have seen elsewhere it is super fast and responsive. Highly recommended. I just registered and booked my whole trip with ease and confidence, this app will be my new go to app for travel. Very well done!

Hi Scooter888. Thank you for taking the time to leave us this positive comment. It is our great honor to be the best choice when you plan your trip. We are glad to know you find our application easy to navigate. Our user-friendly application will also help provide a range of options you can select from to plan your desired travel or vacation. We are looking forward to your next journey with us. Thank you for choosing us!

I am beyond frustrated,My original 14-hour flight was suddenly changed to a staggering 62-hour journey, and despite multiple attempts to resolve the issue, the airline has been completely unhelpful in adjusting my itinerary. Not my first time , happened year ago too.

Not only is this an unreasonable and unacceptable change, but the lack of customer support and flexibility has made this experience even worse. As a paying passenger, I expect at least basic consideration and assistance, yet I have been met with indifference and zero accountability.

This level of service is completely unprofessional and unacceptable. I strongly advise others to think twice before booking with [Airline Name], as you might end up in a similar stressful, exhausting, and costly situation with no proper resolution.

Hi Hari .S, thanks for your feedback, and we're sorry for any inconvenience you may have encountered. It is not the service we expect you to receive. Please share the detailed concern, passenger/guest name, reserved email, and booking number, if any, at en_servicemanager@trip.com so we can investigate further. Thank you.

Surprised about all the good comments because really different to my experience. First and last time I use it. I cancelled a booking for hotel and booked a new one, this is actually what they recommend to do on the website. However, they cancelled both, they took the money from my account on both and they lied when I asked for help in the chat. I was supposed to receive information within 2 hours and nothing. Contacted them again using the chat and had to explain everything again. To take the money is immediately, to give the money back because their system failed, please wait. Just unpleasant experience. 2 stars because at least the flight tickets seem to be right (hopefully the situation doesn’t change).

Thank you for raising this concern, and I am sorry for any inconvenience you have encountered on your reservation. Please know that we are here to help you in any possible way. To assist you better, please send us detailed information about your concern and your booking details to hotelbookingescalations@trip.com. Your understanding is highly appreciated.

We apologize again for any inconvenience and we are looking forward to helping you the soonest.