Turo - Find your drive 4+

As a first time user of Turo I was hopeful of a positive experience, and I was not disappointed! The host was very responsive, and everything was clearly explained in terms of pick-up and drop-off.

My only constructive feedback would be that I having booked well in advance, which included ‘Free delivery’ I then had to pay almost £40 to get the vehicle out of the Car Park it had been left in!!

Otherwise it was quick and easy to locate the vehicle and get going, and for a month-long hire it performed really well!!

Having not used the App before I wasn’t aware of the need to take and upload heaps of photos of the car to demonstrate its condition…..and it was dark, and the car was dirty (winter in England and freezing temperatures, so roads covered in de-icing salt which caked the car in dirt) so the photos really didn’t show much!

Will certainly look to use Turo again as it was so much more competitive than traditional car hire, and not much more complicated!!

After creating an account and lodging the correct documentation/info for approval I was denied. I sent Turo support an email in order to rectify this. I received no email back after 6 days. I then spoke to ‘Javier’ via Turo’s live chat, who told me my application triggered a “verification hold” and that I needed to send him further documentation for verification..which I did.
I then received an email saying my review had been denied and that there was no way to reapply/dispute this. I then contacted live chat again and spoke to ‘Daniela’ who reaffirmed that they currently do not allow for international disputes.
Naturally, I was confused and frustrated given I had supplied all the necessary documentation and then some.
I queried Daniela as to what specifically about my review was not approved. She tells me it’s an ‘automated process’ and that my “documents are okay and there is no issue with them..” However, “I think it is based on certain algorithm that was made to detect flags associated with the creation of an account”.
So Turo, please tell me what it is about application/profile you deem unroadworthy..

FANTASTIC!! And highly recommend
My fist time using this great app and I can’t speak highly enough! The car was 10 out of 10! Electric everything beautiful everything and a real head turner!
I’m from Australia and could use my AUS MasterCard debit with no issues and signing up was a breeze Absolutely seamless pick up and drop off with a easily contactable host that I could ask question while I had the car, would hire this BMW again and again. 10/10