Udemy Business 4+

Udemy black screen

Hi Team! While studying on Udemy in phone, if the course is idle for couple of minutes, it just times out and then it shows black screen. Hence, I have to go back and refresh the page and start again, this is something which is pretty annoying. I have also checked in 2 different phones(iOS 14.4.2) and it does exactly the same. This issue has recently started, may be this month. Hoping to get some resolution for the same.

Thanks,
GM.

Decent content, very poor app

I love the content on Udemy, but it’s just frustrating that these contents must be served by such a poorly made app. Every time I minimise the player (by swiping down) to keep it playing and come back, the video will be paused! It’s very disruptive. The only way to play these video on Apple TV is actually only playing them on this app through AirPlay, and there is actually a Udemy TV app with just one single page asking you to download the phone app! But the AirPlay feature is just another mess. All the AirPlay videos on other apps have been fine to me, but only on Udemy, those videos which could be loaded on my iPhone won’t load on my Apple TV randomly. It fails 5 times out of 10. There are even more design failures, such subtitles staying on the phone while the video is being played on the TV. It’s so sad that those instructors on Udemy devoted so much effort to make fantastic content, but their audience has to be stuck in this badly made app. They deserves a better platform, and we do as well

Developer Response ,

Hey there, Thank you for providing this feedback. We have shared this information with our Product team for review.

Good Content, Bad App Experience

While the courses offered and their quality are great so far, the actual app leaves much to be desired. One major issue is that the app requires users to log in every time it is closed, which can be frustrating. Additionally, the login process opens a browser session within the app, but does not automatically close it after logging in, forcing users to manually close the browser and log in again. Another feature that is missing is the ability to lock the screen and continue listening to the course while on a walk or doing other activities. Finally, it would be helpful to have a feature that allows users to easily save a course without having to add it to a pathway and click multiple times before it's actually saved somewhere.

Developer Response ,

Hi there, we understand your frustration and we’re here to help. Please contact us at business-support@udemy.com so we can help you resolve the issue you are encountering. Thank you.