iPhone Screenshots


About us

Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.

In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.

What’s New

Version 3.2.0

We continue to improve our app to keep supporting you at all times.

We’ve added iCovid, to keep you updated about hygiene and safety protocols when traveling.

Your flight’s delayed? Relax! You have VIP Delay, a service that provides you with free access
to VIP airport lounges, for delays over 60 min.

You have access to:
* iCovid
* VIP Delay
* Virtual Assistant
* Medical telecare
* Click to call
* Online reimbursements
* My coverage
* Currency converter, translator and more.

Ratings and Reviews

3.0 out of 5
5 Ratings

5 Ratings

Gvaina ,

Buena apariencia pero falta desarrollo

Hoy quise hablar por chat con un asistente y cada vez que se me bloqueaba el celular perdía la conversación, tuve que abrir 5 veces un nuevo chat y nunca pude concluir mi consulta..

nickimcd ,

Very useful service

My daughter got sick while we were travelling I used the dial a doctor service and It was very useful as they gave me advice on how to keep her temperature down. It meant she could stay in the hotel and I didn’t have to take her to a local hospital.

nikpalacio ,


Solicitar asistencia por chat es imposible. Solicitar asistencia por teléfono también es difícil. Pésimo servicio de la compañía.

App Privacy

The developer, Universal Assistance S.A., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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