Welltory: Heart Rate Monitor 12+

I have a Psychological Science degree and so I have been exposed to enough researchers to know that this app has a very strong foundation in actual science. I don’t understand elements of the package because no one can know everything. I do find it interesting that I can take note of the daily feedback from how my body responds to the challenges of the day and then this app tells me how I am doing. Oftentimes it is bang on, which I find remarkable. The times I am left wondering if the app has incorrect I am also left wondering if the physiological response to the circumstances of the day correlate to what was happening more than I recognised.
If nothing else, using this app gets me thinking about the relationship between mental health and wellbeing alongside physiological responses.

Hi Sean, and thanks for taking the time to share your experience with us! We’re over the moon to know you’re enjoying the app. The way you feel may sometimes differ from how your body is actually doing at the moment — and it’s ok.  Heart rate variability doesn’t reflect your mood or emotional state. It shows how your heart and nervous system react to what’s happening to you. There are many things that can affect your state: from illnesses and positive or negative events in your life to caffeine, nicotine, etc. That’s why sometimes you may feel energized when in reality you need a break or find yourself drained while the energy is still there. That’s when your heart rate variability analysis is most helpful — it shows you what your body is really experiencing at the moment. Feel free to contact us if you need any assistance.

I have been using this app for about two months now and have a few issues with it. The first is the apps time settings, l start my training very early in the morning, unfortunately the app records any activitie or readings taken in certain times frames / windows that are locked in and not dependent on your individual time zone for example l start my training and take my first reading of the day at around 0400 local time unfortunately this is recorded by the app as being taken in the late afternoon, the app should work off local time zones. Next is the “Geo” feature which displays incorrect day, month and year readings. I have contacted support about these issues and while the response is within 24 hours there is no real help given in addressing the issues, for the price of the app l would expect more. I will not be renewing my subscription.

In response to your reply specifically the Geo feature, l,have already raised the issue via the help contact that was close to 3 weeks ago including at least one follow up email about the progress of address the issue, the amply feedback that is given is it’s a rare issue and is being looked into and no time frame can be given, however l am still paying for a feature that l can not use. I guess time will tell

Hello, we're very sorry to hear that you are not satisfied with our app. The thing is that we have the following time range: morning time starts at 5 a.m., and ends at midday. The evening starts at 8 p.m., the night starts at 3 a.m. We understand that it might be different for some users, so we have plans to add a personalized schedule in the future. As for geolocation issues, they might take some time to fix but we always address them and try to improve the way we process this information.

This app is super useful for providing data (namely VLF) that no other apps on the market provide. A number of things are frustrating though. 1. The format of the graphs with emphasis on the welltory trademark metrics obscures viewing the standard metrics and is very irritating. 2. The developers change the app really often, which can be disorientating or confusing, sometimes it’s better to just leave things alone. 3. There are no session graphs, averaged data isn’t as useful as graphs (such as those provided by SweetBeatHRV) 4. Some of the advice during the sessions is either too homogenised or is just opinions being presented as fact, this is irritating when it’s condescending and actually isn’t that well informed of an opinion. When it comes down to it, sometimes I wish the developers would just slow down and ground the existing app rather than constantly trying to improve it and branch out into training modules etc. also, I prefer a live display of a HRV score as found in other apps like elitehrv. Thanks for the good work and I hope the developers take this feedback on board. ✌🏼

Hi Angela! Really liked your feedback, because you've been kind and the points you've made are quite sensible. We agree that changes in the product aren't always for the better. We've all been there: you're using some app or website that just works and then a redesign makes it worse. Hopefully we can avoid that. Your points about how graphs are presented and the quality of recommendations are being addressed in the upcoming release, which we'd love you try out! Thank you!