MAKE YOUR MONEY MOVE WITH YOU
Create a profile to transfer money on your phone anytime. Send money for a cash pickup, or directly to a bank account or mobile wallet (2).
LOG IN, WALK IN
Set up your profile and start the money transfer on your phone. Go to one of our agent locations to pay in cash and finish the transfer.
PAY THE WAY YOU LIKE
You can use your credit or debit card (Visa, MasterCard, Maestro) to fund your transfers, or pay through your bank account. You can even pay in cash at one of our agent locations.
TRACK YOUR TRANSFER ON THE GO
Feel relaxed knowing that you can track your transfer any time, from anywhere – your money’s location is just a few taps away.
CHECK RATES BEFORE YOU SEND
No unwelcome surprises for you here—the app shows you our fees (3) and applicable exchange rates when you start the transfer.
GET REPEAT VALUE
The app remembers your details so that you don’t have to! Access your transfer history to quickly set up repeat transfers to your receivers.
FIND US EASILY
Let your phone guide you to our nearest agent location. Check the map to see when they’re open and how they can assist you.
LET US HELP YOU
Got an issue? Get in touch with us by accessing customer care straight from the app.
For more details, visit wu.com. Western Union – your choice for remittance around the world.
1 Network data as of 30 June 2018.
2 Additional receiver charges, including SMS and account cash-out fees, may be applied to the receiver’s mobile wallet account by the mobile network operator.
3 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).
- We've increased our send limit to $50,000!
Ratings and ReviewsSee All
A few nuisances
There is no easy way to copy the MTCN from the app. They used to have a share MTCN feature earlier, which is now removed.
The name of the bank branch is saved but never comes up prefilled in the receiver’s bank details and causes an error.
Using POLI as a payment option is good. But once payment is made, a browser window opens , takes you away from the app and re directs you to WU website. There is no confirmation shown. when you come back to the app, the payment does not show as being sent.
Finally, why can’t the most frequently used countries be brought up in the list based on the individual user’s frequently used countries?
Very slow and always hanging
Although, I always use the app to send money to my family in the philippines as it’s easy and quick through my phone, yet I have to bare with the system of how slow it is and most of the time whenever I swipe other windows to check some details, it would freezes the screen that I need to restart my phone and redo the transactions which is so inconvenient.
Moreover, the app has some payment option which is ‘in the store’ aside from the credit card and POLi, which most of the time has also lower rates compared to the other two. However, every time I used such option, it won’t let me finished my transaction and would just freeze the screen and hanged, and when I called Their customer service, there was no transaction was being made or completed. This has been on for several or countless of times which made me think that it was just there to catch and tricked more customers/user although it’s not feasible.
Thieves. Total rubbish, don’t use POLi
I used POLi as a payment option, my account was charged, more than 3 weeks later I received an email saying that this transaction was cancelled and I haven’t been charged.
I go into my banking app and I can see that I was charged the amount and till today when I received the cancellation email, I did not receive this transaction amount in my bank account.
Contacted customer service, they didn’t keep me on hold for a long time which is good but the rep was annoying and kept repeating “let me akusplain this”. Said that I will receive the money in whatever time my bank takes to transfer it to my account.
A month and 10 days later, I checked the status of my refunds. To my surprise I have received only one refund and the other refund is still not there. When I went to my WU app, I found that the thieves at Western Union had removed all traces of the transaction from my account which they are yet to pay. Thankfully I had an email from them and my bank account shows that money was deducted, so with this I contacted them. They were able to locate the transaction but admitted that this transaction is not visible/missing from my end.
One of the biggest & oldest remitters now resorting to stealing customers money to make money. What a fall.
- The Western Union Company
- 72.9 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Bulgarian, Burmese, Cambodian, Chinese (Hong Kong), Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- © 2019 Western Union Holdings, Inc.
Up to six family members will be able to use this app with Family Sharing enabled.