Westpac 4+

Perfect except for lack of Apple Pay or an alternative

Perfect except for lack of Apple Pay or some sort of tap and pay solution like the one CommBank has.

The upcoming Beem is only for transferring money person to person, not for paying retailers at point of sale, so it’s pretty useless.

The upcoming wearable solution also isn’t very helpful as I don’t want to have to wear a separate item just for Westpac banking. It would be great if they at least had a device that attaches to my keys or similar - if they can do wearable tech I don’t see why they can’t make a device that attaches to a key ring. Most wearables are worn because they need skin contact to measure variables, I don’t see why we’re limited to wearables for tap and pay banking.

It would be great if Westpac just kept things simple and signed up for Apple Pay. If ANZ and many smaller banks and credit unions can afford to do it Westpac can too, they’re just unwilling to lower their margins.

Short term thinking, if they don’t provide an iPhone tap and pay function in the next six months or so I’ll seriously consider moving banks despite being with Westpac for over 20 years, and I don’t think I’ll be the only one.

Other than my Apple Pay gripe the mobile app is great, much better than internet online banking, hence the four stars despite the big whinge!

Just ok

It’s okay and reasonably bug free compared to the Bank of Melbourne app. Lots of bad design though. If banks are going to close down all their branches bc they’re “going digital”, then invest all that money in an actual in house development team and keep your app regularly updated. Sick of these big companies outsourcing devs only when you feel you the need to update your app.

Particularly it has a terrible layout with all the important things buried behind screens. I for the life of me cannot workout how where the find atm feature is… this seems like a top 5 button that should be obvious. The fact that I can’t copy my bsb or account number individually is ridiculous. This is nightmare when filling out a form because you have to past it into a note app, copy the individual number, and then past and go back to delete the note. Again, basic feature. Also the widgets are useless. I don’t need to know my last transaction on the fly. I need to know my balance. Why is this not a widget and yet the other is? Again, it seems like someone who doesn’t use internet banking designed this app.

Developer Response ,

Hi Xavier, thank you for your review. 'Find an ATM or branch' is available by clicking the 'Contact us' option on the top left or using the search option on your homepage.

We have other features that may be helpful to you which you can view on our website by searching 'app'. If you'd prefer to speak to someone, please call us on 1300 655 505 within Australia or (02) 9155 7700 from outside Australia so we can help you. Thanks, Rachel

Update is not user friendly! Change it back or fix it!

The update might look better and have these ‘cool’ search functions based on some idea customers want to bank ‘their way’. But the new app losses all the intuiré logical
Functionality, I cannot see my upcoming re occurring payments and how many have been and how many to go. It’s impossible from the main screen to find how to even get to payments. Also, when maki g a payment, the background is too smooth and blended with the colour of the box where you need to add amounts that you almost have to look to find where to put the figure in. Many other things I don’t like I could list but cannot be bothered. I really found the old app easy to navigate and straight forward. This version is making my life harder and annoys me and I no longer find it easy to bank with. Please fix this. My recommendation : keep the ‘look’, but revert back to the previous layout and functions. No customer wants to have to ‘search’ for the payment function or any other function fir that matter. They just want to find it and use it. This app makes customers work gor it. Not the other way round!

Developer Response ,

Hi, thanks for you feedback. We are always looking for ways to better and improve our Mobile Banking App. We've forwarded your feedback to our developers. If there is anything specific you would like to raise, please email us at mobsupport@westpac.com.au. Regards, Tanya.