Woofz - Puppy and Dog Training 4+

Have not completed everything as chose the 3 month plan due to Festive Season so I could settle into the course with my pooches more post family visiting (and family dogs too).
This far though it is so fun, easy and enjoyable and Im sure pooches will benefit greatly too 🐾🐾🐾🐾

Hi, thanks for taking the time to rate us. It helps us to keep going and delivering the best service :)

Downloaded this in advance of getting my puppy. 3 days in with an & week old and I decided I wanted to set it up and start further training. He’s already potty trained, knows his name and comes when called. Can be left alone most times for short periods and not cry, doesn’t bark ever and only whines when he can’t get up to high places. So I was keen to try my hand at implementing some commands as early as possible!

Went through the process to set up and am really impressed by the quality of the app, it looks great, the user experience from the jump is smooth and appealing. But by the time I got to the payment section I was floored. $15 a week…
I understand they need to make a profit. I’m sure a lot of money was and is spent building and maintaining such a good looking app. Plus the cost of living is crazy not just for app users but app owners too and you have every right to price your business as you see it being worth and I’m sure many people agree that it’s worth it! But I just spent a lot of money on a puppy and puppy things, vet bills all the fun stuff that comes with new dog ownership. I can’t afford to drop $60 a month on an app when there are other apps just as good that are far cheaper. I found one app that is nearly identical in every way and is less than half the cost!!
Bummed I can’t afford it right now but props to them for making a good looking app I genuinely was impressed by the initial quality experience!!

Hello, thank you for the feedback. We’ll continue working hard to ensure we deliver the best experience possible!

This has to be the worst customer service experience of my life.

When going to create my account it glitched out and shut everything down. When I tried to go back in and log in it told me there was no account matching this email. So I assumed it didn’t go through with setting up the account.

This was in May 2023. It is now January 2024 and as I was checking my bank account I noticed that I’ve been charged for the 10 months since I “set up the account”.

Seeing as it told me that I didn’t have an account I contacted customer service to ask for my money back due to the fact I’ve NEVER used the app to which they responded with “subscriptions are nonrefundable as per our terms of use”. This would be fine… HAD I CREATED AN ACCOUNT AND WAS NOTIFIED OF THE TERMS OF USE. Since I was unaware of the account actually being created I had no knowledge of these terms.

Poor form from you guys. This is unbelievable.

Hi, and thanks for your review. We're all about providing the best customer service, and your input is essential in achieving that. Can you please email us to support@woofz.com so our team can investigate this further? We look forward to hearing from you soon!