XProtect® Mobile 4+

More issues after 22.3.1 - user credentials, Audio drops and doesn’t restart automatically

Hi Milestone - thank you for continuously improving the application. One issue I have experienced of late is when live streaming an audio and video capable device (set as a video device and audio microphone device on management client), is when the mobile/recording server is serving live streams to a mobile device with mobile client (over LTE and Wifi), when the client drops packets on transmission, that the video stream persists, however the audio does not. When this happens, a pop up error ‘network issue - please fix’ presents, and the speaker icon is shown as muted, and the speaker button must be ‘unmuted’ to re-enable the audio stream. This is not seen on smartclient, only mobile client and is in my view an application issue. Please resolve in next feature release. Thanks! As of 22.3.1, if a user changes their password on the domain, there is no option to change login credentials within the mobile app (for iPhone), instead the user must delete the server settings and re-enter. This is terribly frustrating for a SysAdmin, as they are having to guide the end user through the process of rebuilding their server configuration on the mobile app. Please resolve this issue, along with the audio packet loss and auto-restart.

After the update it does not work

I updated the app the afternoon, now it goes to the home screen then just closes down. Very frustrating.. can you fix please..

Developer Response ,

Dear Pj winner,

We appreciate all user feedback, so thanks for taking the time to get in touch.

Re your issues with the app closing after navigating to the Home Screen - you have listed version 11.3a of the Milestone Mobile against your comment, so please update to the latest version, 11.3c, in which we have fixed many issues this version is designed to work most effectively with iOS 11, so please also update this accordingly (if applicable).

Please also ensure you are running Mobile Server to 2017 R3– this is independent of the core license, hence your XProtect version/ SLC will not be affected/ restrict your ability to update.

Additionally, you can enable iOS logging on your device, in order for our Developers to receive live information on the app’s behavior and to enable the fastest and most effective resolution to any reported issues, please enable automatic logging on your device.

Enable the logging feature from your device, via: Settings -> Privacy -> Analytics -> turn on Share iPhone Analytics and Share With App Developers.

On behalf of Milestone, please accept our apologies for any inconvenience caused and please continue to keep us updated.

Kind regards,

Milestone Technical Support

Latest version crashes constantly

This app used to be rock solid on 2021 builds. I’d run it all day on an iPad showing an entrance camera feed and it never skipped a beat. However, since updating both my server (to 2022 R1) and client (to 22.1.1) it can no longer view a camera without crashing after about 20 minutes. If I had to guess, I’d say it’s leaking memory into a container, since switching views initially works smoothly, but if I leave it on one camera for 15 minutes and then switch views, it’ll lock up for a few seconds like it’s madly freeing memory. If I leave it on the one view it always eventually crashes. Please fix!