Empolis Service Express 4+
Service knowledge to go
Empolis Information Management GmbH
Designed for iPad
-
- Free
Screenshots
Description
With the Field Service App, you have all the service knowledge you need in your pocket at all times and can access all the information your company requires - online and offline. Whether you are on a service call on site or answering service requests on the hotline, with the Field Service App you can answer even difficult requests quickly and easily. The app protects your information and handles customer data in compliance with the GDPR.
Highlights:
Mobile knowledge hub:
The app brings together all relevant information from all systems in a knowledge hub. With the help of an intelligent search, you can find the service knowledge you need in your company at any time. Use the mobile version of Empolis Service Express® without any functional difference to the desktop version.
Offline availability:
No mobile network available? No problem. Thanks to fully automated data synchronization, you always have the latest service information with you on your smartphone or tablet.
Create and share service knowledge:
Create and edit new service notes directly in the app. Add further solution steps, photos or videos to existing service knowledge and share it directly with your team colleagues.
Community and team knowledge:
If you are unable to solve a problem, the app offers you the opportunity to find a solution together with colleagues and experts. Community and Team Knowledge identifies the right contacts based on their skills and automatically creates a corresponding chat. As soon as a joint solution has been found, the chat is closed, and the solution is saved for the future.
Data security:
The knowledge captured and your data are stored securely on German servers. Thanks to the Privacy Shield, you can always guarantee that your information and customer data is handled securely in accordance with the strict European data security guidelines.
You also can benefit from the advantages of the Field Service App from Empolis Service Express ® and download the app directly to your mobile device.
Use your login information to log in.
For questions please contact: hello@chat.service.express
About Empolis:
Empolis is a leading supplier of cloud-based software in the domain of Intelligent Decision Support Solutions based on Artificial Intelligence. As part of the proALPHA group of companies, Empolis accelerates the digital transformation of customers with the intelligent combination of knowledge and content management in standardized SaaS products according to the motto "DECIDE. RIGHT. NOW."
What’s New
Version 4.28
New functions and improvements in 4.28
App protection – You can now enable biometric authentification in the app settings. If enabled, the app is locked when it is closed or moved to the background. To unlock, you need to authenticate with Face ID or a fingerprint.
Start Screen Widgets – You can now add the News and History widgets to the start screen of their device. While the app is running in the background, these widgets will show the same content as the News and History widgets on the home page in the app.
Feedback – Text feedback can now be up to 2,000 characters long.
Knowledge Panel - Improved the user interface.
Bug fixes in 4.28
Community & Team Knowledge:
Fixed an issue that could cause the app to crash when sending a message.
Fixed an issue that could cause an incorrect user name to be displayed when a user left a problem.
Fixed an issue that caused replies to be truncated when quoting another message.
News – User roles are now evaluated correctly when opening news.
Topics – Topic titles are now correctly displayed in the viewer.
App Privacy
The developer, Empolis Information Management GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Search History
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Seller
- Empolis Information Management GmbH
- Size
- 308.6 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 15.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Portuguese, Russian, Simplified Chinese, Spanish, Swedish
- Age Rating
- 4+
- Copyright
- © Empolis Information Management GmbH
- Price
- Free