Dusk IOP 4+

Create amazing customer experiences.

When you and your team have the visibility and tools to keep work flowing it creates better experiences for you, your team, and your customers.

If you are sending individuals and teams to customer locations, then the Dusk Intelligent Operations Platform (IOP) will make it easier for you to schedule, dispatch, track, and invoice work every day. The Dusk IOP is Field Services Management reimagined!

With the Dusk IOP unlock:
Power - Create better operations by automating how you schedule and dispatch work
Visibility - Make it easy to manage teams and communicate progress to customers
Control - Improve data quality, power better communications, and keep jobs on schedule
Value - Increase cash flow by automating closeout-to-invoice cycles

Whether you schedule work in the app or on your operations dashboard, your team will be able to communicate work status, progress, and challenges in real time. The app even provides turn-by-turn navigation and an advanced scheduler to make sure everyone knows where to go and when to be there.

Managing field service operations with multiple tools, spreadsheets, and manual processes is complex and inefficient. It almost always results in incorrect and out-of-sync data. Dusk IOP is your single pane of glass; all of your jobs, projects and team communications are integrated into one single platform. For your business, that means better data, better work, and better results.

From scheduling and dispatching technicians to tracking job progress and inventory levels, our app has you covered. You can even collect customer feedback and ratings to ensure that you are delivering top-notch service every time.

One of the key features of our app is its single pane of glass interface. This means that all relevant data and analytics are centralized in one dashboard, providing maximum visibility into your operations. With real-time updates and alerts, you can quickly identify areas that need attention and take action to keep your operations running smoothly. So why wait? Download our app from the Apple App Store today and start taking control of your field service operations like a pro!

Our app also offers advanced reporting and analytics, giving you valuable insights into your operations. You can easily track key performance indicators such as job completion times, technician productivity, and customer satisfaction rates. This data can help you identify areas for improvement and make data-driven decisions to optimize your operations.

With the Dusk IOP field service management platform you get automations to close office/field/client loops​ with seamless scheduling & dispatch to job sites​. Increase revenue via field-added work​ and efficient workflows from end-to-end. Maximum visibility for technicians, teams and clients​ leading to supercharged customer satisfaction rates​.

And we are always here if you need help via email or schedule a call with us via our website with any questions and we will help you get going!

Benefits
Happy customers - improve visibility & communications as work is performed and completed
Increased ROI - streamline operations and schedule follow-on work from the field
Improve cash flow - closeout work in real-time to get paid faster
Unlock efficiencies - send workers to the highest priority jobs first
Integrated workflows - automate work from your CRM and reduce manual processes
Data Quality - do more with the data you capture. Ask us how!
Stay compliant - Improved adherence and KPI/SLA targets met

Permissions we request access to:
Camera & Photos: to capture images of completed work and work in progress
Video: To allow teams to demonstrate when something is working or not working properly
Audio: to enable you to capture sound including voice for later transcribing
GPS: to enable our engine to suggest the best way to get to jobs, perform work, and provide status updates

Trade-up from manual processes and win today!