Takeaway.com - Bulgaria

Name: Takeaway.com - Bulgaria
Rating: 4.7 (38952 reviews)
Author: Takeaway.com Central Core B.V.

Поръчай храна/хр. стоки онлайн

Free

39K Ratings
Ages

13+
Years
Category

Food & Drink
Developer

Takeaway.com Central Core B.V.
Language

EN
+ 10 More
Size

297.1
MB

С приложението Takeaway.com можеш да поръчваш хапването, което обичаш, където и да си. С голямо разнообразие от ресторанти, супермаркети и смесени магазини, от които да избираш, можеш да се насладиш на всичко - бургери, пица, паста, суши, салати и много други, и да получиш всичко с доставка до вратата си. Трябва ти нещо от супермаркета? Просто отвори приложението, избери „хранителни стоки“ и напълни кошницата си. Независимо дали ти трябва бебешка храна, цветя, бира, вино, козметични продукти, сладолед, шоколад, мляко, плодове или хляб, нашите партньори предлагат всичко. Как работи: Поръчването е лесно. Можеш да избереш запазен адрес, да въведеш пощенския си код/име на улица или да оставиш приложението да намери локацията ти автоматично. Можеш да избереш любимото си заведение или магазин и да си поръчаш това, което искаш. Проследи как поръчката ти стига до вратата ти: Проследи поръчката си от кухнята или магазина до вратата ти с нашия Food Tracker®. Даже можем да ти изпращаме насочени известия, за да те информираме за статуса на поръчката ти. Обикновено доставката на хапване или продукти отнема около 30 – 45 минути. Какво получаваш от нашето приложение: – бърза и лесна поръчка – чудесни оферти и отстъпки – избираш дали да вземеш поръчката си директно от заведението или магазина – можеш да поръчаш отново хапването, което ти е харесало, с едно кликване – можеш да разглеждаш хранителни магазини, кухни, оферти, най-добре класирани заведения, местенца наблизо и възможности за вегетарианци/халал – можеш да получаваш редовни известия за поръчката ти с нашия удобен Food Tracker® – можеш да избираш от множество опции за плащане Можеш да поръчваш от големи брандове или местни герои. Takeaway.com предлага всичко това!

Ratings & Reviews

4.7

out of 5

39K Ratings

Critical issues with current app version
01/04/2023

sa.hristova
With current iOS version of the app on iPhone, we are experiencing critical issues lately, the last week me and another person as well, are unable to finalise an order at all. Or it says the restaurant is not delivering to the address, or we are unable to pay online. The restaurants we are trying to order are in our neighbourhood and are also restaurants we already ordered many times! We started use Glovo and it’s working properly…

Developer Response
Hello and thank you for the feedback! We would like to inform you that our Logistics department optimizes the delivery areas of the restaurants on the platform on a regular basis to shorten the distance between our customers and the particular restaurant. By doing so, we strive to deliver your order as quickly as possible, which means excluding some streets from the delivery area of the respective partner. We are sorry if this causes you inconvenience! To see all the restaurants that deliver to you, please manually enter the street name and number and select the correct city from the drop-down menu. Kind regards - team Takeaway.com/bg
Critical issues with current app version
01/04/2023

sa.hristova

With current iOS version of the app on iPhone, we are experiencing critical issues lately, the last week me and another person as well, are unable to finalise an order at all. Or it says the restaurant is not delivering to the address, or we are unable to pay online. The restaurants we are trying to order are in our neighbourhood and are also restaurants we already ordered many times! We started use Glovo and it’s working properly…
Developer Response 03/04/2023
Hello and thank you for the feedback! We would like to inform you that our Logistics department optimizes the delivery areas of the restaurants on the platform on a regular basis to shorten the distance between our customers and the particular restaurant. By doing so, we strive to deliver your order as quickly as possible, which means excluding some streets from the delivery area of the respective partner. We are sorry if this causes you inconvenience! To see all the restaurants that deliver to you, please manually enter the street name and number and select the correct city from the drop-down menu. Kind regards - team Takeaway.com/bg
Worst service ever
29/09/2024

Kaloyan Tinchev
We were out of town for a while. I drove for 5 hours to come home. As soon as we were in Sofia, around 20:30, we ordered from a pizza place that's a 15-minute walk from our home and a 5-minute drive. After confirming, the app said the order would take around 40 minutes to deliver. After the 5-hour drive, I just wanted to get home, grab a bite, and rest before another busy week. Little did we know we would have to wait an hour and a half while hungry, which ruined the 4 hours we had to cool down and take a break. We had two soft drinks as well as the pizzas, which the delivery man forgot. They do not notify you in any way that the delivery will be late—no indication whatsoever. The app constantly showed 40 minutes for delivery until around 21:30, when it started to count down. There is no way to reach any kind of customer service to file a complaint. Services like this were created to make their customers' lives a bit easier, but Takeaway has become one of the most anti-consumer companies. It bumps up the prices of restaurant goods, makes you pay for delivery, and adds a random service fee out of nowhere. This situation has happened for the third or fourth time, which is why I'm reporting them to the Consumer Protection Commission. I'm deleting the app, my account if possible, and this was the last time I will use their useless service.

Developer Response
Hello! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Worst service ever
29/09/2024

Kaloyan Tinchev

We were out of town for a while. I drove for 5 hours to come home. As soon as we were in Sofia, around 20:30, we ordered from a pizza place that's a 15-minute walk from our home and a 5-minute drive. After confirming, the app said the order would take around 40 minutes to deliver. After the 5-hour drive, I just wanted to get home, grab a bite, and rest before another busy week. Little did we know we would have to wait an hour and a half while hungry, which ruined the 4 hours we had to cool down and take a break. We had two soft drinks as well as the pizzas, which the delivery man forgot. They do not notify you in any way that the delivery will be late—no indication whatsoever. The app constantly showed 40 minutes for delivery until around 21:30, when it started to count down. There is no way to reach any kind of customer service to file a complaint. Services like this were created to make their customers' lives a bit easier, but Takeaway has become one of the most anti-consumer companies. It bumps up the prices of restaurant goods, makes you pay for delivery, and adds a random service fee out of nowhere. This situation has happened for the third or fourth time, which is why I'm reporting them to the Consumer Protection Commission. I'm deleting the app, my account if possible, and this was the last time I will use their useless service.
Developer Response 02/10/2024
Hello! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Not exactly the best service
12/12/2023

llkrlv
I’m quite disappointed in their systems and the way the app treats customers and it seems like the overall quality of their services has dropped significantly over time. It has happened to me (on multiple occasions) that i order takeout at a reasonable hour (for example 7/8 pm) and i receive an order confirmation followed by the estimated time(which notification appears in the app after approximately 20 to 30 minutes after placing my order)of my order’s arrival(which is never any less than half an hour or more) and as i wait till the given time is near to its end i receive yet another notification saying that my order has been cancelled.In short , the app takes about 30 minutes to process my order and than nearly an hour to deliver it if it even does so . This is incredibly frustrating and inconvenient since the whole point of take out is to deliver something faster than it would take you to cook that meal yourself , right? And don't get me wrong i do not order some fancy foods than would take hours to prepare but mainly simple and easy-to-cook foods such as pizza,salad,burger etc.I’m not sure if its a glitch or if im the only one with this experience but i find it quite dissatisfactory and surely doesnt say much good on the apps team behalf .

Developer Response
Hello! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. We do our best to confirm and deliver our customers' order as soon as possible but, unfortunately, there are some unforeseen circumstances. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Not exactly the best service
12/12/2023

llkrlv

I’m quite disappointed in their systems and the way the app treats customers and it seems like the overall quality of their services has dropped significantly over time. It has happened to me (on multiple occasions) that i order takeout at a reasonable hour (for example 7/8 pm) and i receive an order confirmation followed by the estimated time(which notification appears in the app after approximately 20 to 30 minutes after placing my order)of my order’s arrival(which is never any less than half an hour or more) and as i wait till the given time is near to its end i receive yet another notification saying that my order has been cancelled.In short , the app takes about 30 minutes to process my order and than nearly an hour to deliver it if it even does so . This is incredibly frustrating and inconvenient since the whole point of take out is to deliver something faster than it would take you to cook that meal yourself , right? And don't get me wrong i do not order some fancy foods than would take hours to prepare but mainly simple and easy-to-cook foods such as pizza,salad,burger etc.I’m not sure if its a glitch or if im the only one with this experience but i find it quite dissatisfactory and surely doesnt say much good on the apps team behalf .
Developer Response 06/01/2024
Hello! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. We do our best to confirm and deliver our customers' order as soon as possible but, unfortunately, there are some unforeseen circumstances. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Horrible app try glovo way better
08/04/2023

sidiii055553
This app keeps disappointing me more and more each time i order. Every order i place takes more than an hour and a half every time even though i order when there’s no traffic for this reason.I place an order at a specific time and they deliver it an hour before when this food isn’t for my it’s for guests meaning it will be cold and dry by the time they arrive. Their team that solves these issues is absolutely useless instead of giving a refund or at least sending another meal at the requested time they gave me a 20% voucher that can ONLY BE USED WITH ONLINE PAYMENTS meaning it is absolutely useless to me since i don’t pay with card at all. And even if i did this 20% them giving me back 20% of the amount i paid for that is going to trash because of their lack of service. Glovo is an ideal example of a good service they refund any damaged products and always on time, their customer service is absolutely amazing with cheaper delivery fees!

Developer Response
Hello, ! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.
Horrible app try glovo way better
08/04/2023

sidiii055553

This app keeps disappointing me more and more each time i order. Every order i place takes more than an hour and a half every time even though i order when there’s no traffic for this reason.I place an order at a specific time and they deliver it an hour before when this food isn’t for my it’s for guests meaning it will be cold and dry by the time they arrive. Their team that solves these issues is absolutely useless instead of giving a refund or at least sending another meal at the requested time they gave me a 20% voucher that can ONLY BE USED WITH ONLINE PAYMENTS meaning it is absolutely useless to me since i don’t pay with card at all. And even if i did this 20% them giving me back 20% of the amount i paid for that is going to trash because of their lack of service. Glovo is an ideal example of a good service they refund any damaged products and always on time, their customer service is absolutely amazing with cheaper delivery fees!
Developer Response 10/04/2023
Hello, ! We are sorry that you are unsatisfied with our app. We constantly work towards improving our services and your feedback is important to us. If you have a specific order in mind, please contact us on bg@takeaway.com. Kind regards - Team Takeaway.com/bg.

Твоето приложение Takeaway.com изглежда по чисто нов начин! Въз основа на твоята обратна връзка подобрихме дизайна. Сега е по-лесно отвсякога да поръчаш това, което искаш – от хранителни магазини до вкусни ястия. Сега предлагаме още повече филтри и възможности за търсене, а освен това подобрихме и скоростта за сърфиране в приложението. Освен всичко това добавихме нови функционалности като: – харесвано близо до теб Търси из най-популярните категории в квартала си. – по-едри изображения на меню Виж какво се предлага с един поглед. Хареса ти как изглежда нещо? Избери „+“, за да го добавиш в кошницата си. – твоите изкушения, запазени Последната ти поръчка се запазва, за да можеш да се върнеш към нея по всяко време. Има и още впечатляващи функции, които планираме да пуснем в скоро бъдеще, така че не пропускай да актуализираш своето приложение Takeaway.com редовно! Имаш ли въпроси или препоръки? Пиши ни на: iosapp@takeaway.com

Version 36.22.0

2 Mar

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