IT helpdesk | ServiceDesk Plus Brazil L +4
Zoho Corporation
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- Grátis
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Descrição
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
Novidades
Versão 5.9
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
Avaliações e opiniões
Não consigo mais logar
Após última atualização não consigo mais logar no App, erro de usuário/senha mas consigo logar na versão web.
Resposta do desenvolvedor ,
We are sorry for the inconvenience caused. We have fixed the issue and the app has been updated in the Appstore (v4.5.1). Kindly install the latest update and check. In case of any queries, please write to servicedeskplus-support@manageengine.com to assist you better.
Não funciona
Mesmo com todas as configurações ok, ele diz "esgotou-se o tempo limite da solicitação" e não funciona.
Privacidade do app
Zoho Corporation, responsável pelo desenvolvimento do app, indicou que as práticas de privacidade do app podem incluir o gerenciamento de dados conforme descrito abaixo. Para mais informações, consulte sua política de privacidade.
Dados vinculados a você
Os seguintes dados podem ser coletados e vinculados à sua identidade:
- Informações de contato
Dados não vinculados a você
Os seguintes dados podem ser coletados, mas não estão vinculados à sua identidade:
- Localização
- Conteúdo do usuário
- Identificadores
- Informações de uso
- Diagnóstico
As práticas de privacidade podem variar, por exemplo, com base nos recursos que você usa ou na sua idade. Saiba mais
Informações
- Venda
- Zoho Corporation
- Tamanho
- 42,4 MB
- Categoria
- Negócios
- Compatibilidade
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- iPhone
- Requer o iOS 14.0 ou posterior.
- iPad
- Requer o iPadOS 14.0 ou posterior.
- iPod touch
- Requer o iOS 14.0 ou posterior.
- Apple Watch
- Requer o watchOS 2.0 ou posterior.
- Apple Vision
- Requer o visionOS 1.0 ou posterior.
- Idiomas
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Português, Alemão, Armênio, Bósnio, Búlgaro, Checo, Chinês simplificado, Chinês tradicional, Coreano, Croata, Dinamarquês, Esloveno, Espanhol, Finlandês, Francês, Galês, Georgiano, Grego, Hebraico, Hindi, Holandês, Húngaro, Inglês, Islandês, Italiano, Japonês, Lituano, Macedônio, Norueguês (bokmål), Polonês, Romeno, Russo, Sueco, Sérvio, Tailandês, Turco, Ucraniano, Vietnamita, Árabe
- Classificação indicativa
- +4
- Copyright
- © 2023 Zoho Corporation Pvt. Ltd.
- Preço
- Grátis