Hi Pedrão, thank you very much for your 5-star review!!! Your encouragement will keep us moving forward and constantly improving our service!

Hijakssoonn, SafePal is a decentralized wallet, and assets are in your own hands. If your assets are lost, there are two possibilities behind it: Your seed phrase is somehow exposed, and someone who has access to it is stealing the funds. You have authorized malicious DApps, which could steal the funds from your wallet. When we interact with a DApp, sometimes they need to sign and approve wallet access to these smart contracts. Malicious DApps could embed malicious codes and gain high-level access to your wallet through the authorization process. In that case, the malicious DApp could drain your wallet through smart contract engagements. In either of the above cases, SafePal strongly suggests that you create a new wallet and transfer the remaining balance into the new wallet immediately to protect your funds. In the meantime, you are encouraged to study and research on how a DApp(decentralized App) works and the potential risks of a smart contract/DApp. This can help to avoid the above risks to your crypto funds. Please be careful and do not give your mnemonic phrase or private key to anyone in any manner, and always do your research on the smart contract you sign. Thanks, If you still need any further help, please go to the SafePal website https://www.safepal.com/ and submit a request with relevant details. SafePal staff will get back to you as soon as possible, Thanks!

Hello Friend, Thanks for reaching out, after we tested it many times and everything seems to be working fine. If you still need any further help, please go to the SafePal website https://www.safepal.com/ and submit a request with relevant details， it would be better if you can take a short video of the case. We will do our best to help you, Thanks! Have a nice day!