Be an Airbnb Superhost
3 real hosts share their secrets.
Holiday rentals & Experiences
Thinking about putting your place on Airbnb?
These Superhosts from around the U.S. have tips for making sure guests love your home as much as you do.
Michael Grova, San Francisco
Give ’em an upgrade. “I want my place to feel like something between staying at a friend’s house and checking into a boutique hotel. I provide the basic amenities of a hotel room, but I make sure everything is just a little nicer than you might have at home: luxury shampoo, oversize towels, high-thread-count sheets. It doesn’t behoove you to be skimpy.”
Keep it clean (really, really clean). “Your property needs to have the highest level of cleanliness. A stray hair in your own bedroom? OK. In a hotel or a place where others have slept? Really icky. And nothing will disappoint a guest (or inspire a bad review) faster than a dirty bedroom or bathroom. Cleanliness has to be thorough and consistent.”
Nia Umoja, Jackson, Mississippi
Think like a guest (and stock the pantry).“Most of our visitors arrive late. There are no corner shops or stores nearby, so we make sure to provide a selection of late-night snacks (chips, granola bars, mixed nuts, cookies) so they have something to take the edge off.
Most of our visitors arrive late. So we make sure to provide a selection of late-night snacks.
“We also include breakfast items and keep a fully stocked kitchen—not only basic spices and cooking oil, but pantry staples like pasta, rice, flour, and pancake mix.”
Matthew Kellen, Chicago
Showcase your personality. “Think about what you are passionate about and showcase it. What do you love to read? Have a great library and your 10 favorite books housed there. I’m a big music fan and have a large vinyl collection. At first I was nervous about people being around it, but then I realized it was a draw.
I started asking guests for their favorite album, and when they would show up I would have it playing on the turntable. By and large, people take good care of your stuff, especially if you tell them about it ahead of time.”
I started asking guests for their favorite album, and when they would show up I would have it playing on the turntable.
Maximize your income by varying your prices. “All nights should not all cost the same. If there’s a big convention or concert in town, it’s OK to charge a little more. But if I see I have open dates in the next two or three weeks, I'll start to ratchet prices down. I’d rather have a last-minute booking for a little less money than not have anyone staying here.”