Mobile Office for Genesys 4+
Genesys Cloud CX
idealsystems
-
- Free
Screenshots
Description
With Mobile Office for Genesys Cloud CX, we provide you the ability to extend the customer journey and communication to virtually anyone in your company or organization by mobilizing the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.
What’s New
Version 11.5.1
Bugfixes and improvements:
- Outbound WhatsApp
- New Interaction Details Screen
- Voice Interaction Transcription
- Upgraded WebRTC SDK
App Privacy
The developer, idealsystems, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contacts
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- ideal systems
- Size
- 28.6 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Ideal Systems NV
- Price
- Free