• Log in with your Online Banking ID and Password.
• For secure and quick access, set-up Fingerprint ID or Facial Recognition.
• View your account activity, balances and recent transactions.
• Manage multiple accounts – banking, investments and credit.
• Pay bills now or set them up for a future date.
• View and edit upcoming scheduled bills and transfers.
• Send money instantly with Interac® eTransfer.
• Transfer money between your Alterna Bank accounts.
• Transfer money to and from your accounts in another Financial Institution (you must be signed up with Me to Me Transfer in online banking).
• Quickly and securely deposit your cheques by using your smartphone or tablet. Just select ‘Move Money’ and ‘Deposit’, select the account you would like to make your deposit to, take a picture of both sides of your endorsed cheque, enter the dollar amount, and submit it. That’s it.
• Search or use your current location to find nearby ATMs.
• Your security is our top priority, which is why our mobile banking app uses the same level of secure protection as our full Online Banking.
• Receive messages about your account on your phone

Or, if you’d rather not log in, you can still:
• Check out our rates
• Search for nearby ATMs
• Display your balances at-a-glance without having to log in with QuickView (you must enable this feature)

To take full advantage of the Alterna Bank app, you must be an Alterna Bank customer, plus already be registered for and have logged into Online Banking. If you’re not an Online Banking user, you can still use the locator feature to find the closest ATM, including THE EXCHANGE® Network ATMs, check our rates or quickly find our contact information.

Visit for more details

There’s no charge for the Alterna Bank app, but mobile data and/or internet charges may apply. Check with your mobile phone provider for details.

What’s New

Version 14.3.2

Thanks for banking with Alterna. To make your life easier, we’re continuously improving your mobile experience.

The new Alterna Bank app takes mobile banking to the next level providing easy and secure banking access anywhere, anytime. Our fresh and intuitive design makes managing your everyday banking even easier. You can pay bills, transfer funds, check your balances and more. Simple, convenient and secure – it’s the ideal app for your everyday banking needs.

•Enhanced remote cheque deposit for easy on the go deposit
•CRA Direct Deposit Registration
•Bug fixes

We love hearing from you! If you are experiencing any issues, please let us know at

If you enjoy Alterna Mobile Banking please give us a review.

Ratings and Reviews

3.4 out of 5
75 Ratings

75 Ratings

SiriLaRoux ,

Not user friendly

Wow. For a banking app this is a bad user experience. Was this tested by a UX firm? It seems like it was written by a developer and not a costumer experience specialist. Example. “Deposit capture” under “move money”. How do we get the old version back?

Developer Response ,

Thanks for taking the time to provide your feedback on our new mobile app. As we continuously work to improve the customer experience, we will take your recommendation into consideration.

chichiyvr ,

Error Mssg when logging in

Unable to log in to the mobile app. Keep getting an error message. So frustrating.

dm@ca ,

Sopped working with iOS 13.5 update

Worked fine until I updated my iPhone to iOS 13.5. Since then it hangs at launch. I tried a reinstall, still hangs.

Developer Response ,

Hi there, we’re sorry to hear that this has been your experience. The upgrade to iOS 14.3.2 should have resolved this issue. If you have any further questions please contact


63.9 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.


English, French, Spanish

Age Rating


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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