We've updated the authentication into the mobile app to create a more streamlined user experience. - Simplified Login: No need for company code entry; authentication automatically uses the company linked to your username. - SSO Routing: Upon entering your username, users with Single Sign-On are directed to their designated IDP. - Biometric Access: Enable Face ID or fingerprint recognition for quicker login by toggling this option in your device's system settings under Apps. If you have any issue please contact your CSM or submit a support request.

Device authentication (i.e. Face ID) improvements. Better handling of failures, and devices with no Face ID or passcode. Push notification fixes. Removed redundant "Escalated" pill on Escalated Cases views. More fixes and improvements to come!

- Bug fixes and performance improvements. - Copy text inside of case information. - Updated Authentication flow. - Updated query for Case metrics. - More updates coming soon!

- The mobile app will only display Escalated Health and Security Cases. Support cases to come in the second half of this year. - Resolved the data rendering issues, the user will see the MSS Case ID rather than the Case Sys ID. This should improve the case monitoring UI, and make it easier to identify cases in the app. -For case details, all of the case fields show be aligned. Parity with the web platform. - Updated the labels in the charts/widgets so the metrics are more clear. Some of the numbers in the platform and the app may be different b/c these are entirely different widgets. - Important: A second update will be released shortly to align the "Escalated Cases - Security & Health" widget to match the case monitoring tab. This is still currently out of sync.