Broadway Across Canada 12+

Remember the good old days when you’d buy tickets to a show online and they’d just email them to you? Why did we stop doing that?

Then they made it slightly more inconvenient by forcing you to log onto Ticketmaster to download your tickets to your phone. Annoying, but not awful.

And now I had to download an entirely new app for the one or two Broadway shows I’m going to see in my city this year. Create a whole new account with no autofill to help me out. Search for the tickets because of course they wouldn’t be somewhere intuitive like under a heading called “tickets” but rather a roundabout way by first going to “venues.” And then, once I finally freaking get there, I then have to sign in through Ticketmaster anyway. And again, because I couldn’t just do this through my web browser but have to go through this inane app, my password wasn’t stored and had to be reset.

A good ten minutes of painfully typing and trying to get this to work - not to mention the 3 or so emails I’ve been sent in the last week - all to get some tickets.

Why are we over complicating things? Who is the marketing exec you hired that convinced you that your patrons wanted an app? We absolutely do not.

Horrible user experience. Please stop trying to force apps on us. Just make it easy to see shows. Take all the money you poured into this and use it to make theatre more affordable.

It’s amazing this app was updated a day ago, yet they still haven’t bothered to fix the #1 biggest issue that everyone here has been complaining about for a year… you can’t log in! I mean, logging in to manage your tickets is kinda the whole point of the app. Without that, it’s beyond useless. Is anyone even reading the feedback here? Pay attention. Do better!

This app is so buggy there’s no point in using it for your tickets. I can view all my performance tickets on web just fine but as soon as I log into the app suddenly they’re not available.