By downloading the Motive Financial Mobile app, you consent to the installation of the app and any future updates or upgrades. You may withdraw your consent at any time by deleting or uninstalling the app from your device.

When you install the app it will ask for permission to access the following functions of your device:
• Location services – allows the app to use your device's GPS to find the nearest branch or ATM
• Camera – allows the app to use device camera to take picture of cheque
• Contacts – allows you to create new INTERAC® e-Transfer recipients by selecting from your device contacts.

What’s New

Version 15.1.31

Resolved login issues

Ratings and Reviews

1.5 out of 5
57 Ratings

57 Ratings

erin abababa ,

Very disappointing

I downloaded the app so that I can deposit a cheque. The app says there’s a deposit tab however it doesn’t exist. Hopefully it will work at the ATM.

Developer Response ,

Hi! Thanks for getting in touch with us and sorry you’ve been experiencing some challenges using the app. We are always finding ways to improve the product and user experience process and appreciate your feedback!

memiata ,

Avoid Both the App & the Bank

Both app and bank are disgusting to deal with.

Developer Response ,

Hi, sorry you’ve been experiencing some challenges using the app and with Motive. Your feedback is appreciated and we use that feedback to improve our user experience.

Olivecandy ,

Poor User Interface

It is unfortunately apparent that the app has not corrected previous complaints from past reviewers. The app is not made to fit the screen of IPhone X and newer. The app itself is unfortunately choppy and outdated.

Would be nice to see some upgrades towards a much more user friendly interface!

Developer Response ,

Hi and thanks for taking the time to share your experience with the app with us and sorry for any difficulties you're having with the app. We are listening to the feedback we're receiving. Your feedback is invaluable and helps us to improve the overall product and customer experience. Updates coming soon. Stay tuned!

App Privacy

The developer, Canadian Western Bank, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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