Deskpro 4+

Name: Deskpro
Rating: 1 (1 reviews)
Author: Deskpro Ltd

Deskpro Ltd

Designed for iPad

- 1.0 • 1 Rating

- Free

Description

This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations. As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work.

* Create new tickets, users and organizations.
* Filter, sort, assign and update tickets.
* Swipe left in the ticket list for quick ticket actions.
* Customize the ticket view: choose to show custom fields or labels.
* Apply mass actions
* Reply quickly using your snippets and macros.
* Attach files from local storage, iCloud Drive, or Dropbox.
* Supports iOS notifications.
* Includes advanced features like problems & incidents.

Mar 2, 2018

Version 2.4

This app has been updated by Apple to display the Apple Watch app icon.

- Fixed the crash when replying to a ticket from an iPad.
- Ticket ordering choice is now remembered across app launches.

1.0 out of 5

1 Rating

Does not currently work

Ticket list just sits spinning. Vendor is aware of the issue but considering no updates to the app since 2018 I’m not very confident. The mobile web experience is horrible as well so mobile use of this product on iOS is not possible. Disappointing...

The developer, Deskpro Ltd, has not provided details about its privacy practices and handling of data to Apple.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Information

Seller

Deskpro Ltd

Size

19.7 MB

Category

Business

Compatibility

iPhone: Requires iOS 9.0 or later.

iPad: Requires iPadOS 9.0 or later.

iPod touch: Requires iOS 9.0 or later.

Mac: Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision: Requires visionOS 1.0 or later.

Languages

English, Arabic, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish