Urgent Mobile gives users access to the Urgent Platform, Techniche Group's online facilities maintenance management platform

This initial release provides access to core Urgent functions including viewing and updating existing tasks and recording asset downtime, all whilst on the move.

Urgent Mobile is a powerful proposition for service engineers as it gives them the ability to manage tasks for multiple client accounts through a single instance of the application and a single login.

A fully functional, multi-tenanted interface to the Urgent Platform enables service engineers to access task lists in real-time, locate and identify assets and respond to new jobs.

The mobile application is an essential tool for customers wishing to drive further efficiencies from their maintenance management operation, by speeding up the process of task management and contractor accreditation checks.

Key benefits of Urgent Mobile include:
• Processes map to any configured Urgent workflow.
• Complete transparency of when tasks are updated and by whom.
• Logs the GPS coordinates of the device used to manage tasks, thus recording the location of service engineers.
• Offline support when there is no network connection; updates made via the mobile application are synchronised with the Urgent Platform when a signal is restored.
• Access to comprehensive information relating to sites, tasks and assets. Service engineers can check store opening hours or locations, verify asset detail such as model, manufacturer and install date, access task detail, tasks progress and any associated notes or documents such as warranties and manuals.

Note: The Urgent Platform client must have the Mobile App feature enabled.

What’s New

Version 2021.7.1

This version supports the Q3 2021 release of the Urgent platform, and includes bugfixes and improvements.

App Privacy

The developer, Techniche EMEA Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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