foodpanda: Food & Groceries 4+

Shoddy app

After telling me that my order has been accepted half an hour later you changed my mind and tell me that my order was not accepted! What kind of a crap app are you guys running ? Shame.

EXTREMELY DELAYED SERVICE

I ordered KFC today at 11:55 pm and my order was recieved by the restaurant at about 12:15 am. The food panda app gave me the projected delivery time of about 12:46.
An hour later at about 12:55 I contacted a person named Talha of Foodpanda who told me that the rider had left the restaurant. At about 1:20 I asked him again and he said me wait for like 10 minutes.
At 1:30 i iquired again and he said that there was a technical issue and the food was on the way. This is NOT the first time this has happened to me. The Average delivery time of foodpanda based on my personal experience is 70-90 minutes. Anyways I contacted KFC and they told me that they had cancelled my order at about 1:30 which food panda never let me know about and instead kept me in the dark, told me the rider was on the way and lied.
This is not the way a customer shall be treated!!! I recommend anyone who is downloading this app to call and directly order from the restaurant instead of making them earn commision for nothing. You’ll end up saving money, saving time and will be in direct contact with the rider.

Customer Name: Ghulam Yaseen
Order Number: #s3mt-9xk2
Foodpanda assistants: Talha, Nabeel Ali
Restaurant: KFC-Multan Old Bwp Rd.
Restaurant Number: 03202440576

Fast Order

The order and response of foodpanda is very fast

Réponse du développeur ,

Hi Rahi Mahmudi, thanks for your review! Your positive feedback assures us that we're on the right track. We'll continue doing our best to serve you better, and look forward to more exciting experiences with you.