The Genesis Intelligent Assistant App offers a comprehensive suite of remote services for your connected vehicle, including remote start, vehicle status updates, charge scheduling, and more. It also provides diagnostics tools, roadside assistance, and a variety of helpful owner resources to keep you supported wherever you are.
With Genesis Connected Services technology, you’re empowered to manage your vehicle from virtually anywhere – whether you’re at the office, at home, or on the go.
To access Genesis Connected Services (GCS), simply log in with your user email, password, and PIN. For added convenience, you can also use biometric authentication (fingerprint or face recognition) to quickly send commands. An active Genesis Connected Services subscription is required to use these features. To enroll, contact your distributor or visit genesisconnect.ca.
Always use Genesis Connected Services and its devices when parked and in a secure safe environment. Cellular and GPS coverage are required for full functionality. Feature availability, specifications, and fees may vary by model and are subject to change. Some limitations may apply. For more details, please refer to the Genesis Connected Services Agreement – Terms and Conditions and, Privacy Notice. These can be accessed by clicking the Utilities tab within Genesis Connected Services and then navigating to “Help and Support”.
This app has not worked for me since the beginning of December - after the new update. Prior to the update it was working perfectly on my 2022 GV70. I have had a case number since December 19 and not once has anyone from the technical team contacted me. I have phoned every week and get the same story that someone will contact me in 3-5 days. No one has. Love the vehicle, this app and the customer service is abysmal.
Developer Response
We're sorry you've encountered challenges with our Genesis Intelligent Assistant application. Your feedback is important to us and we thank you for bringing this to our attention. We are committed to addressing any issues you may have experienced. Our support team at 1-844-405-2525, or by email at gcssupport@genesis.ca, is dedicated to finding potential resolutions facing the noted concerns endured with our connected services. We apologize that a resolution was not provided to you on time. We hope that you can allow us to continue assisting you. We appreciate your patience and the opportunity to improve your experience with our application. For some additional information, please visit https://genesisconnect.ca/support/faq to find the answers to your questions.
Seriously?
Felixtheengine
Was this even tested? 90% of the time the app replies with “cannot complete your request” error. Also what is the point of using it as a remote start when if it does work, it ignores your climate settings and you have to get into a car with the ac blasting and the seats on cool in the winter. Honestly, I would just ignore this and use the fob until they get it working. You know, like a luxury car should.
Convenient
Groomer3
The app is very convenient! Has a lot of good functions but can get pretty finicky with error messages if you do not engage it on a regular basis.
Developer Response
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you are enjoying the Genesis Intelligent Assistant app. Your satisfaction is our top priority. If you have any questions or need further assistance, please don't hesitate to contact our dedicated support team at 1-844-405-2525 or by email at gcssupport@genesis.ca. We appreciate your support. For additional information, please visit https://genesisconnect.ca/support/faq to find the answers to your questions!
Start engine function does not work
dbsp65
Everything in the app works, albeit a little slow except the start engine function. Without that option the app is basically useless to me.
Developer Response
We're sorry you've encountered challenges with our Genesis Intelligent Assistant application. Your feedback is important to us and we thank you for bringing this to our attention.Please note that Remote Start will function only when all required preconditions are met. We also recommend ensuring that your device is updated to the latest iOS version for the best app performance.Your feedback is truly important to us, and we appreciate you bringing this to our attention. We are committed to resolving any issues you may encounter and improving your overall experience with our application.If you need further assistance, our support team is here to help. You can reach us by phone at 1-844-405-2525, or by email at gcssupport@genesis.ca.For additional information, you may also visit our FAQ page at:https://genesisconnect.ca/support/faqWe appreciate your patience and the opportunity to support you.
General bug fixes
Version 2.0.21
The developer, Hyundai Auto Canada, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Hyundai Auto Canada Corp.
Size
92.5 MB
Category
Productivity
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
