GROHE Sense 4+

Stuck in loading state

New update is stuck in loading state, no information loading. Try to logout and logout button doesn’t do anything. Have tried re-installing from App Store, no way to access devices.

Useless app….cant log in and never seem to connect if it does connect

Honestly. As an interior designer I spec’D this for my own house. Had my plumber install it and since then we’ve had nothing but app issues. I have 2 separate plumbing contractors I use and both have had nothing but issues with GROHE App. They won’t service and I won’t specify or recommend. Until GROHE fixes the app I would recommend not installing the sense. Just get better water damage insurance and save yourself headaches. Stay tuned….if they update the app to work in any way I’ll let you know!

Réponse du développeur ,

Hi ccccbanff, thank you for your review. We apologize for any inconvenience you have may experienced and want to assure you that we are committed to making continuous improvements to the app's stability and overall performance. Our team is constantly working on updates and enhancements to ensure a seamless and user-friendly experience. If you have any further questions or need additional support, please do not hesitate to contact our customer service team at helpdesk.senseguard.com. We are here to assist you with any concerns or queries you may have. Thank you for your patience and understanding. Best regards, GROHE Sense Team

Worth its weight in gold!

I spent ages trying to install the first SenseGuard I got-GROHE even put me in touch with a tech from Finland to try to fix it- but in the end they sent me a brand new unit for free. That one was easy to install, and since then the unit has worked perfectly. During a cold snap, it detected that one of my pipes had frozen, and was also able to confirm, once it defrosted, that it hadn’t burst. Several times the pressure test has warned me about minor leaks so I could fix them. The only irritation, for me, is that once the daily water limit is reached, you can’t switch it off completely for the rest of the day. Filling my hot tub required me to switch the water back on repeatedly. Other than that, it’s a terrific device and a decent app. We know so many people who’ve been flooded, and it’s reassuring to be able to keep on top of it.