Heymondo - Travel insurance 12+

Muchas gracias!!

Hola Orlando,

Muchas gracias por dedicar tiempo a compartir tu opinión con la comunidad. Nos alegra mucho haber cumplido con tus expectativas. Quedamos a tu disposición para lo que puedas necesitar en el futuro.
Un saludo, equipo Mondo.

Beware of Heymondo Insurance and its parent company Iris Global! My experience with them has been nothing short of a nightmare. I purchased insurance in November 2023, thinking I was securing peace of mind for my trip. Little did I know, I was actually signing up for a rollercoaster ride of incompetence, deception, and outright theft.

During my trip, I found myself very sick and requiring hospitalization. But the scariest part was the abysmal customer service I received from Heymondo and Iris Global thereafter. It's like they have a rotating door for their email responses—every time I reached out, I got a different person, none of whom seemed to be able to provide me with any an answers.

They have been feeding me lies upon lies, claiming to have paid over $75,000 in medical expenses without providing a shred of evidence. When I attempted to verify these payments with the hospital and flight company, surprise, surprise—no record of such payments existed. And let's not even get started on the coverage for companion expenses, which they conveniently haven’t paid despite my relentless provision of receipts.

Let me make this crystal clear: Heymondo and Iris Global are fraudulent entities, preying on unsuspecting customers like myself. They will gladly take your hard-earned money and leave you high and dry when you need them the most. This is not just incompetence; this is outright theft.

Save yourself the agony and financial ruin—DO NOT, under any circumstances, buy insurance from these crooks. Spread the word far and wide; warn everyone you know. I refuse to believe that there's a single positive review out there that isn't fabricated by Heymondo and Iris Global themselves.

As for Heymondo and Iris Global, I hope you're reading this. Your despicable conduct has not gone unnoticed. I will not rest until your true nature as thieves and scammers is exposed. Shame on you.

Thanks for your review, and first of all, we are sorry to hear that you are not satisfied with the assistance received during your trip.


We regret if in this case it is taking longer than expected to resolve your case; however we can assure you that we are doing our utmost to resolve it as soon as possible and will contact you shortly with a final resolution.


We appreciate your patience,


Heymondo Team

It’s always a pleasure to speak to Heymondo’s call assist. They are friendly and helpful. Recommended travel insurance!

We are happy to hear that we have been helpful to you in this situation. We are working daily to offer our customers the best experience, service, and coverage. Thanks a lot for your five-star rating and for sharing your experience with us and the community.