Hiver 4+

Name: Hiver
Rating: 2.3 (3 reviews)
Author: Grexit Inc.

Grexit Inc.

Conçue pour iPhone

- 2,3 • 3 notes

- Gratuit

Captures d’écran d’iPhone

Description

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, services@ seamlessly and on-the-go.

- Shared Inboxes: Manage shared inboxes like support@, services@

- Email Assignments: Turn emails into actionable tasks and delegate them to your team members

- Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed

- Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions

- Reply on Conversations: Send personalized responses to customers using your email address or other aliases

- Notification Center: Keep track of all your tasks in one place, mark notifications read/unread

- Push and In-app Notifications: Get real-time alerts for email assignment, @mentions, CSAT, SLA violations and new conversations in your shared mailboxes

16 juin 2024

Version 2.7.6

Performance improvements

2,3 sur 5

3 notes

Unexpectedly expensive.

Don’t start into hiver unless you’ve already got several thousand in your bank account to cover unexpected balance shortages. Sure you could get it all back in commissions but until you get through all the expensive packages that can unexpectedly show up, you don’t have access to your remaining balance to get out with. I’m in for 1300 right now that I have no way of paying at the moment

Calling me repeatedly

I received multiple calls after downloading this app from a hover rep. They have been asked not to call and my team has received multiple after this. Completely unprofessional.

Le développeur Grexit Inc. a indiqué que les pratiques de l’app en matière de confidentialité peuvent comprendre le traitement des données comme décrit ci‑dessous. Pour en savoir plus, consultez la politique de confidentialité du développeur.