HSR My Ride On-Demand 4+

Impossible

Hard to believe that a programmer would not be able to understand from a USER’S perspective.once you say where you want to go,it should pop up with best pickup and drop off locations. As it is, you have to enter numerous possibilities only to be told there is no route. There’s a little blue perimeter in my town—does that mean the service is only within that region??! I could just as soon crawl there!

Developer Response ,

Hi Susej, Thank you for your feedback. We are sorry to hear about your experience while booking a ride. If you could kindly reach out to our Support Team at support@sparelabs.com we will be happy to investigate this for you.

Code

Verification code ain’t workin

HSR My Ride (Not) On-Demand

I was initially really excited to participate in this transit pilot program. The concept sounds promising in theory but is a disaster in practice. 1) the “on-demand” feature is not in fact on demand, and how could it be. There are not enough buses servicing this route to perform like uber. Wait times can be up to 1h45m during busy times if you attempt to order a bus on demand. 2)Scheduling a bus in advance is difficult. The app does not let you see what bus routes have already been booked. Riders are left to enter in multiple requests in order to guess which time will work for their schedule. 3) Last minute schedule changes still occur and the rider is not notified. Twice this week alone I showed up at the bus stop only to realize that my bus arrival time had been pushed back causing me to miss my transfer and be late for work. 4) Planning transfers with Burlington transit or Go train stops is difficult. If the bus ran on a regular schedule it would be much easier to plan transfers. If I miss a bus on my commute home I miss the pick up time for my-ride scheduled trips and it could be over an hour before a new ride can be scheduled. Summary: As a frequent user of public transit for 10 years I don’t think this model for transit works, at the very least the app could be adapted to show a map what the scheduled routes are for a given time frame for users to toggle through so they can more easily schedule a ride that co-ordinates with what other users have already booked.