I am extremely disappointed and beyond frustrated with the app. Everything was fine until the app changed. Now my score keeps dropping for no apparent reason since all the trips I've driven show perfect with no events. My discount dropped from 24% to 11% since the app changed, but my driving remains excellent as per the trips on the app. This makes absolutely no sense. I sent multiple emails with screens shots as proof but never got an answer. I called twice, the first person told me to give the app 14 days so it processes any changes, but my discount percentage kept dropping. The second time I called, the agent went through all of my trips for the past 30 days and that's when we realized that even though all the trips on the app on my end showed prefect driving, these same trips on her monitor showed multiple events. This proved there is a discrenpency between what we see in the app and what Intact Assurance keeps as record for the same trips!!! The agent told me to write an e-mail about our phone conversation and what we discovered, which I did. I sent an e-mail explaining this MAJOR discrepancy and still got no response!!!! You guys are complete SCAMMERS!!!!!

Really would like to see what my policy is and how much I am paying...Update: the developer got back to me and explained how to access the information. Perfect

I wish the scoring was more transparent. I’m ocd and I check my score close to daily . My safety score has been around the 99-100 mark (discount 29%) for the past 6-7 months . All of a sudden , my score drops to 89 and my discount to 19% with no considerable decrease in safety - I’m talking about 3/4 hard breaks in a 1 month period . I feel when it comes to renewal time , the system automatically lowers your score and discount and then brings it back to normal after the policy update documents are sent out . I’m extremely disappointed as I work in IT and have been a BIG proponent of this app and how it saves you money . Right now , it feels like I’m trading my location info and habits for nothing - which is a scam.

Autant l’application ne donne pas toujours des avertissements quand on pense avoir fait un excès de vitesse ou une accélération rapide ou encore un freinage rapide, autant elle donne des avertissements quand, hors de tout doute, aucune faute n’a été commise... on nous demande d’être honnête dans les erreurs que l’on rapporte alors que l’application elle même n’est pas vraiment juste... plutôt frustrant et décevant, surtout quand on passe d’un rabais potentiel de 21% à un de 4% alors que rien ne change dans notre conduite. Les passages à niveau (viaducs, etc.) semblent particulièrement sensibles à indiquer des excès de vitesses. Un gros non.