I have been waiting months for these chargers to be activated. My first attempt with the App was not successful at all. The App is not very intuitive and it does not have a tap function even though the chargers indicate you should be able to tap. Support was very responsive and after being sent the instructions on how to use the App, my second attempt was successful. The App needs some improvements in order to match other EV charging companies for ease of use.

Cannot complete sign up as it gets stuck at payment page

Now when I go to an Irving, there’s 3 charger options with 3 different payment apps. Setting this app up the 1st time was tedious. They asked for my credit card number (like Flo does) but I still had to use my card. The problem is that the LCD screen says “See Terminal for Instructions” looking down at the payment terminal most of that tiny screen is a QR code. This process wasn’t thought through from a “User First” perspective. It’s clunky and unintuitive. The app is as bad or worse than competitors (PetroCan, Tesla, Flo, etc). Infuriating charging process.

Unable to set up payment info rendering app useless. Hope this is addressed in the near future.