Joggo - Run Tracker & Coach 4+

I subscribed to joggo with the intention of merging information from Strava and Joggo. I ask your “ai” coach if this was possible before subscribing it said I could and provided detailed instructions on how to accomplish this. The information was completely erroneous. I searched and searched for the setting and finally contacted help desk only to be told it wasn’t possible to link the apps. I have been tracking runs in Strava for years I would have never subscribed if I had been provided accurate information. Next the food and menu tracking is garbage. There is no way to track your own recipes or foods? This app is misleading and needs a pile of work. I look forward to hearing from you before I post my thoughts to the App Store and social media.

Hello there. We apologize for the confusion and inconvenience you've experienced. Your feedback is valuable, and we're committed to resolving this issue for you. Unfortunately, without your email address, we're unable to reach out directly. Could you please email us with your username? We'll investigate further and work to address your concerns promptly. Thank you for bringing this to our attention, and we look forward to assisting you.

Thanks, Joggo Team

Many things are not clickable, limiting functionality. For example, the chat doesn’t open the keyboard. Editing goal dates aren’t clickable. When I did ask their automatic chat how to log a run, it asked questions to gather the data and I replied with the details, and then it wasn’t logged. You can’t change the date a run was logged, so it shows multiple today, and then scorns me for not following through on the other days. It should probably connect to other things like your health or Apple Watch. If you are tracking your jog as you do it with this app, I think you can’t listen to music. It kills the battery. It gave me an award for doing 5k but I had done 10, and it didn’t seem to register the difference, so I had to edit the goal it set for me. It’s a lot of admin for the value you get back, especially for the cost. I think the email newsletter might be the most useful part.

Hello,

Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered with the app's functionality. We'd like to assist you further with resolving these issues. Could you please email us at hello@joggo.run with your username? We'll investigate and work to improve your experience.

Best regards,
Joggo Team

I am a runner and the voice telling to to breathe while I am running was super annoying. I did like some of the tips but not enough for $100 Canadian and no option to just do a run without a voiceover. Nike Run Club is much more user friendly and free with options to do a run without a coach

Hi,

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustration. We're constantly working to improve our app and offer more customization options for our users. If you have any further suggestions or if there's anything we can assist you with, please feel free to reach out to us at hello@joggo.run.

Best regards,
Joggo Team