Kraken - Buy Bitcoin & Crypto 4+

Awesome app, but add Canadian support!

Kind of a hassle having to buy BTC somewhere else first to use kraken, wish instead I could use my bank card. Hope you add support for Canadians soon

Resposta del desenvolupador ,

Hey Cam, thank you for taking the time to review us. Please have in mind, that as a Canadian resident, you are able to do VISA / MasterCard purchases, via the "Buy Crypto Widget" and within the Kraken App. You may read more about the card purchases here -> https://support.kraken.com/hc/en-us/articles/360048212832-Visa-and-MasterCard-purchases

Also, you can always send us an email at mobile@kraken.com if you need to get in touch, or initiate a live chat with our support team at support.kraken.com They are happy to help you, and answer all questions you might have :)

Best,


Kraken.

Title: A Frustrating Experience with Kraken: Unveiling Their Unresponsiveness and Unjust Practices

I wanted to share my recent experience with Kraken, and it's not one I'd wish on anyone. It's been a rollercoaster ride of frustration and disappointment, and I think it's essential to shed light on the improper behavior, irresponsibility, and seemingly ridiculous reasons for which my funds were blocked. Back on December 7th, I received a license from OFAC that should have allowed me to access my funds on Kraken. Sounds promising, right? Well, not quite. Instead of releasing my funds promptly, Kraken blocked them for reasons that I can only describe as absurd. To add insult to injury, my account was summarily closed, leaving me without access to my own money. But it doesn't end there. Despite countless attempts to reach out to Kraken, they've shown a complete lack of responsibility by ignoring my emails. It's as if they've vanished into thin air, leaving me in a state of financial distress. This kind of behavior raises serious questions about the integrity of Kraken as a financial institution. It's disheartening to see a company engage in what appears to be unscrupulous practices. I can't help but feel that I've fallen victim to a scam, and I'm not alone in this sentiment. I'm sharing this experience to raise awareness about the unacceptable behavior I've encountered with Kraken. If you're considering using their services, I strongly urge you to think twice and carefully weigh your options. Trustworthiness and responsibility should be paramount in the financial industry, and Kraken has failed miserably in these aspects. It's high time for Kraken to answer for their actions and provide clarity to those who have been affected. The fact that my funds were blocked for seemingly ridiculous reasons and my account was closed without explanation is simply unacceptable. #Kraken #Unresponsive #ImproperBehavior #FinancialFrustration #CustomerExperience #Scammers

Resposta del desenvolupador ,

Hey there, we empathize with your frustrations. Closure decisions are always difficult, and generally final. In accordance with our commitment to maintaining security and privacy standards, we regret to inform you that we cannot provide specific account closure details through this channel. We ask that you direct any further questions to us via email on the support ticket. If you wish us to take a look for you, please share your ticket number here. Thank you for your cooperation, Kraken 🐙

Freaks

They banned me for no reason when I tried to register. Needless to say I was able to register on two major exchanges afterwards. A lot of people from Reddit complain about the same. It is a quite extravagant behaviour - to ban people if they try to use your service lol.