Latch App 4+

It is really vey convincing and easy… but I need to ears more about the contingent approach if the internet is off or there is an outage in electronic signals! I am sure there will be overrides!

Dear Oscar, thank you for your positive review! The Latch App does have a contingency approach in case of internet outages or electronic signal disruptions. Rest assured, there are measures in place to ensure a seamless experience even in such situations.

I love parts of our building’s new Latch system (like being able to use Siri to open locks when my hands are full or tapping my suite’s entry button while on the elevator so the door is unlocked when I get there), but the fact that the Latch people say that Duracell batteries are basically the only ones that work well adds so much cost and it’s not like the batteries last a few years. Our building has had these locks installed about 2 years and I’ve had to replace the batteries twice. Keep in mind, I live alone and haven’t been going out much over the last couple years due to recovery from multiple surgeries. That means that if more people live in your home or if you engage or unlock your door more than me (I would guess I do so 6-8x per week - meaning I leave my unit 3 to 4x per week on average), you’ll be replacing your batteries multiple times a year and buying Duracell gets pricy!

Dear Melba, thank you for taking the time to review us. We are glad that you are enjoying the app and will consider the suggestion about the batteries. Thanks for the feedback and review!

Does not work. Brutal app. Would never stay at a place that used Latch ever again

Hi, we're sorry to hear that you had a negative experience with our app. Our team takes all feedback seriously and is dedicated to improving the user experience. Please contact us at support@latch.com to discuss any issues you may have encountered. Thank you for bringing this to our attention.