IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility.
To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).
This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.
Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.
- Search for a lounge by simply typing a Country, City, or Airport
- Leverage the “Find a Nearest Airport” functionality which automatically locates the nearest airport
- See detailed lounge information such as location, amenities, and hours of operation
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer
Easily manage your account information, view lounge visit history, and access active and historical offers.
Improvements and bug fixes
Ratings and Reviews
Toronto airport lounges are worst
KLM lounge did not accept visitors and Plaza lounge food got bad menu. They should learn from Europe and Asia on menu selection. I will not next time.
Developer Response ,
Hi, I'm sorry to hear about your experience. As this is a dedicated technical support platform, should you wish to query or raise any concerns regarding the lounges, we ask that you kindly contact our Customer Service Team who are available 24 hours a day on +1 437 317 0492. Mya
I have 3 Elite M/C’s... each for a separate company and accounting system. I chose these cards in part for their LoungeKey access.
This app and system force me to set-up completely separate profiles and logins... all very cumbersome... Grrrrrr!
The app is clean and nice if you have a very simple need.
Poor customer service
I really needed access to the lounge while transiting from heathrow airport in London. My flight time was changed and I now had 3 hours to kill. I had forgotten my password to open my account. So I clicked “forgot my password”. I received an email saying “I would be sent an email with link to change my password”....or words to that effect. Well, I waited for for almost an hour and still no email. I checked my junk box and span and NOTHING !!
I really needed that lounge to unwind.
When I returned home and called customer service, they sent me the link to change password but didn’t offer anything for the huge inconvenience this caused me. So frustrating !!
- Lounge Key Limited
- 117 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Ukrainian
- Age Rating
- Rated 4+
- © 2018 Lounge Key Ltd
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.