Use our app to report problems.

The Montréal - Resident Services app is free and easy to use. The app enables you to ask the city to address various situations in the 19 boroughs of Montréal.

Report a problem
- Snow removal
- Slippery sidewalks or roads
- Potholes
- Graffiti
- Broken street lights
- Damaged street furniture
- Cleanliness
- Sewer drain issue
- Collections and recycling issue

You can also create a personalized account to get customized access to city services and subscribe to notices and alerts that will make your everyday life simpler.

An Internet connection is required to report a problem or access your account.

What’s New

Version 2.2.1

Minor bug fixes.

Ratings and Reviews

2.6 out of 5
45 Ratings

45 Ratings

habs_10 ,

Login Issue

My request to fill a pothole was completed in less than 1 week. Every time I log into the app and close it, the app logs me out automatically so each time I open it I have to re-login. Please fix this issue.

Turtle_free ,


You can only report problems on ridiculous limited type of areas. Slippery sidewalks only for hospitals, bus or school. It’s a joke. These are places that are probably checked the most so with probably less problems...

LVJ.29 ,

Please update

This app is fine but has a very 2012 feel to it. Could you please bring it up to date?

* Please allow horizontal viewing — lots of us work on an iPad with a keyboard. The app looks silly sideways.

* It would be useful to receive the most important notifications (boil water orders for example) by app notification.

* Please update facial recognition log-in. If the banks can do it, so can the City of Montreal.

* This app can and should be the main point of contact with the city. This would free up 311 resources. But it’s not really capable of that yet.

Thank you!

App Privacy

The developer, Ville de Montreal, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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