MyMazda 4+

Works but not perfect

Just got my new 2022 Mazda CX-5 sport design and I love the car. It’s a huge plus to have this app and it does work for the most part.

My only issue is that the app sends a lot of notifications to my phone. For instance, I start the car through the app and everything is successful. The car did start but when I open the car door I immediately get a notification saying auto start failed even though it was previously successful.

The app also divides its notifications into categories which can be a bit annoying when you’re trying to look for that one unread notification. It would be nice to have all notifications show up and maybe have an option to filter by type.

Other than that I find the app is nice to have for the vehicles.

Developer Response ,

Thank you for your feedback and we are glad to hear that you are enjoying the MyMazda app.
Here are a few tips that maybe helpful.

Set notification preference: There is an option in the app to manage notifications. You need to select the top right corner ‘hamburger menu’ Settings  Push notifications and select the appropriate option (vehicle status alert, remote control etc.) to turn the notification for the specific feature on or off.
Engine shut off when opening door: This is a built-in safety feature to ensure the safety of your vehicle and surroundings.
We would once again like to thank you for your detailed feedback. We are always looking for ways to improve the experience our customers have and will take all these points back for review.
If you need any further assistance, please feel free to contact the Mazda Canada Customer Assistance Center @ 1-800-263-4680. Someone on the team will be happy to assist you.
Thank you and have a great day.
Mazda Canada Inc.

Cx-5 GT

I really enjoy the Apps potential. But after using it for 7 months I’m left with the impression it is incomplete. It seems to require a lot of attention for somewhat limited information. I know Mazda can do better at least match Kia. Looking forward to intelligent updates before I subscribe for more than the free 2 year trial. Thank you for allowing me to share.

After having read many reviews, do you not think you have sufficient information to make improvements to the App. Live up to MAZDA!

FAIL

There’s no remote start button on the fobs so you have to purchase a subscription to use the app in order to utilize the remote start option. The app fails to load quite often, therefore not allowing you to start your vehicle on those cold Canadian days. What terrible a option to give the paying customer.