Neo Smart Blinds 4+

Excellent app services

I have recently changed my wifi network to 5g which cased the automated blind app disconnected. After splitting the network, I was still facing connection issues. However, the customer support went above and beyond to make sure the app connects to the current wifi network and the automated blind works smoothly. I would highly recommend Neo Smart Blind app.

Réponse du développeur ,

Thank you very much for your review!!! We always appreciate the feedback. We are happy to see that you are enjoying our app and your motorized blinds. It is delightful to see such a positive response and it’s always a pleasure to serve our users.

Needs improvement

App works but needs the following: battery percentage for each blind, ability to set blind position instead of all open or all closed by percentage, status of blind position open or closed

Réponse du développeur ,

Thank you for your review and feedback. We appreciate your suggestions. However, most motors do not have the capability to send battery percentage and blind position to the app. We currently have this option on the app for owners of Neo motors. Can you please send us your account details (serial number of smart controller, e-mail address)? We would like to take a look and see if your motors are capable of having these features. Our development team continues to make improvements to the app, resulting in a better user experience. We are also interested in hearing about your recent experience with the app. Feel free to send a message to tech@neosmartblinds.com with the requested details or any other suggestions you may have.

Tech Support was amazing!

Shawn was so helpful when our blinds wouldn’t connect to the app. He walked me through things clearly and went above and beyond to ensure that it worked.