Neo Studio 4+

Data transfers from the Neo smart pens dependably, but there’s very limited functionality and some strange behaviours after that. For example, you can only tag one page at a time. The oddest thing, though, is that the app exports pages to PDF in reverse order, so you have to manually reorganize them.

Hi there, thank you for your feedback. To share you the instruction how you can migrate your notebooks, please contact to our support team: https://neosmartpen.freshdesk.com/support/tickets/new Our team will be happy to assist you. Thank you!

The pen is great but the app crashes constantly. I rarely get through 20 minutes of my class without my app crashing. It often crashed at least twice and I have to retrace my writing because it disconnects and my pen ends up with gaps in my writing. Needs to be fixed

Hello, this is the Neolab customer support team. We sincerely apologize for the inconvenience caused by the error. Our team is actively working on resolving the issue, but it may still take some time to complete. We kindly ask for your patience and understanding during this process. To minimize the inconvenience, we recommend using the web version of Neo Studio on your PC or logging in with the same account on another device.
To use the Neo Studio web service on your PC, please install Neo Lab Cloud from the link below and log in with the same account as the Neo Studio app. After connecting the pen, you can access the web version of Neo Studio.
https://neolabdev.gitbook.io/neolab-cloud_en/
Again, we deeply apologize for any inconvenience caused and will do our utmost to resolve the error as soon as possible. Thank you for your understanding.

I was debating between a few pens and chose this one, especially because of the conversion from handwriting to text. I can’t figure out how to do that - or the advertisements, and app information is incorrect. The Help Guides are for the previous App, which is not helpful. The conversion to text was buying criteria for me but it doesn’t seem to exist.

Otherwise, the pen was easy to set up and the app is great.

Hi there, we apologize with this inconvenience while using our Neo products. We have addressed this feedback to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.