NOMA iQ 4+

Losing connection to the cloud

I’ve got my left and right porch lights to come on and off at certain times of the night and day which they works good. Problem is at least three or four times a day. I get a message saying that the left porch light lost connection to the cloud. I had a spare bulb and replaced it, thinking it might’ve been a bulb issue, but I’m still getting left light connection to the cloud lost. So I know it’s not the bulb. I have another bulb on a light post on my driveway and every so often same thing says lost connection to the cloud I have strong signal from my modem so I know it’s not a signal strength issue.

Can’t change 5m multicolour strips back to white

Not sure when this changed but I just bought another 5 meter multicolour strip and found that I can’t change it back to white using the white button. Can get it somewhat white using the color wheel but then it’s not bright.

Developer Response ,

Hi there, we're sorry to hear you've had issues with the app but appreciate your input. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

Problème de fiabilité et constance

Malheureusement soit l’application ou les ampoules que je me suis procurées sont problématiques. Sur 6, il y en a 2 qui fonctionnent aléatoirement. Je suis déçu car le potentiel est là mais je n’arrive pas à en profiter. J’ai essayé toutes les solutions retrouvées en ligne. J’espère que la prochaine itération sera mieux. J’ai espoir je donne donc 3 étoiles. Il s’agit d’un investissement significatif et ma conjointe refuse que l’on investisse dans le matériel intelligent maintenant.

Developer Response ,

Bonjour. Nous vous recommandons de vérifier que vous êtes sur la version la plus récente de l'application et/ou de redémarrer votre téléphone. Si le problème persiste, veuillez nous appeler au 1-844-586-4662.