Ontario Slot Games | SpinGenie 17+

I’m a vet player and I go into each casino spend a little with the match bonus most casinos give u a little because u got to meet the requirements before withdrawal this Casino even before I was almost finished my spins sends me a msg to buy another bonus deposit,u guys are hilarious if u would have known I was ready to spends thousands, like most of us don’t play to win a load of cash it’s unrealistic to think that way all we want is to spend a little to play a little like if a casino can’t match me in my deposit to the win ratio why would I even give u a second look ,give ur head a shake and u should be paying me for the advice

Hi There, Thanks for your feedback and sorry to hear that you have this impression of our offers. We are always looking for ways to improve our players experience so your feedback is extremely valuable to us, thank you for taking the time to let us know about this. We do offer some amazing bonuses and when these are available, you will see them in your Daily Picks section, you just need to check these often to be sure not to miss out. These offers are not sent to our player like some offers and if you do not wish to receive any offers by email, please get in touch with our support team and we can arrange this for you.

Scam SCAM SCAM
STAY AWAY
THIS PLATFORM SHOULD BE DEACTIVATED

JUST DO YOURSELF A FAVOUR DO NOT WASTE YOUR MONEY HERE

Hi there, thanks for your feedback. We’re sorry to hear you’re unhappy with your experience. All our games use certified Random Number Generators (RNGs) to ensure fair and random outcomes. Wins and losses are purely based on luck, and every spin is independent.We work with trusted providers and regularly test our games for fairness. If you have concerns or need support, please reach out via live chat or email us at contact@spingenie.ca.

I recently downloaded the app and received a $25 bonus. I deposited $25 of my own money, bringing my total balance to $50. After playing, I lost the $25 bonus and was left with $17.25 from my original deposit. I continued playing and successfully increased my balance to $96.

When I attempted to withdraw my funds, the app claimed that $25 of my balance was still considered “bonus money” and would be deducted. Despite already losing the bonus earlier and playing exclusively with my own funds, I agreed to forfeit the so-called bonus just to proceed with the withdrawal. However, after canceling the bonus, my entire $96 balance disappeared, leaving me with nothing.

This app operates in a misleading and deceptive manner. Not only are its withdrawal policies unfair, but the platform itself is also laggy, glitchy, and poorly coded. I strongly advise others to stay away from this app. Do not deposit any money, as you may never be able to withdraw it. I will be reporting this platform soon and highly encourage others to avoid it under any circumstances.

Hi there, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your experience did not meet your expectations. I would like to take this opportunity to address your concerns.

Regarding your bonus balance and withdrawal, our policy requires that the bonus balance be fully cleared or canceled before a withdrawal can be processed. Please note that bonus funds cannot be withdrawn unless the associated wagering requirements are met. If you decide to cancel the bonus balance, this will include the cancellation of any winnings derived from the bonus. This information is clearly outlined in our policies, which you agreed to during registration.

As for the issues you experienced with the app’s performance, we suggest checking your internet connection, as any network instability could cause lag or glitches during gameplay. We always recommend ensuring your device and app are updated to the latest version for the best possible experience.

If you have any further questions or need assistance, please don't hesitate to contact us via live chat or email us at contact@spingenie.ca. We are here to help and are committed to providing a better experience for you moving forward.

We truly appreciate your feedback and hope this clarifies the situation.