Pella Insynctive 4+

This app does not support Canadian customers. Cannot set up an account with a Canadian address. It’s been a year now, how hard could it possibly be to fix this???

The app doesn’t accommodate Canadian addresses so I can’t even set up an account. The system only integrates with proprietary systems like Control 4 which is ridiculous and extremely limiting. Considering the high cost and quality of the windows I would expect Pella to provide a professional app instead of this amateur effort.

Setting up the app is not 100% intuitive. The password requirements for account setup can not be read on an iPhone and there is no feedback that you have entered a password that does not fulfil requirements. With luck I figured it out.

Adding devices is again not 100%. The instructions for adding a device (i.e an Insynctive blind) is clear enough however repetitive and every time you add a device the instructions begin from the point of a new remote, even if you are using the same remote on multiple blinds. Follow the steps and it still seems simple enough. System goes into sync mode and bridge is waiting for device to pair, a tone is heard from the Bridge that it was successful however the app says it was unsuccessful. Close out the sync process and go into “products” on the menu and voila your device did in fact sync.

Scenes and functioning. For moving or performing action on the blinds up or down in the app there is no indication on the “slide bar” as to what is open or closed, trial and error you figure it out. There is no “TILT” option on the app and this may because you could also set up shades which don’t have a tilt option, should be selectable in the future. Next setup i will try is Locks and sensors.

Hope to also see an Alexa or Google Home implementation, will have a real winner then.