Princess Cruises 4+

Frustrating to use and definitely needs improvements. When you select excursions you then confirm your cookie preferences. You see the itinerary (well done) select the location that you want to choose an excursion for. Works well so far. You are told the times that you will be in port. Then scroll down the list of available excursions. They are preselected so that any of them can be completed during your shore time (reassuring). You then select one that interests you to get details, times, cost (well done). Then it falls apart. You want to check out a different excursion before deciding. The only way is to exit all the way back to the beginning, select cookies preference AGAIN, scroll down the list and select a different excursion. You might have 10-15 possible excursions that you are interested in. Frustrating to keep repeating all of the steps every time. There is a tab at the end of an excursion listing that says exit this booking, but it doesn’t seem to do anything. Maybe it does if you have actually booked the excursion, but not if you are just looking at info so you can decide.

Can’t do anything on the new app. Trying to book dining- no options and can’t even find it! Our cruise is in 30 days and can’t even get it done! The WORST,!

The toolbar at the bottom of the page should always be there. It would make navigating through the different sections infinitely easier instead of all the back and forth from the homepage. Genuinely shocked there are no notifications with the app. The first thing every app ask these days is to turn on notifications, but not this one. The chat feature is almost useless because you have to open it to see if you have any messages, and even when you do it might take a minute to update. When it does update you realize it’s not a new message but one they sent an hour ago. This thing needs a lot of work.