Réclamation 360° 4+

Unfortunately, there is little point in reviewing an app like this. Most people don’t choose which company handles their employee benefits, and if yours uses Desjardins, this it the app you need to use. Maybe Desjardins reads these reviews and will act on some of them, so here goes...

On the positive side, this app does what the description says: you can submit and check the status of certain types of claims, check drug coverage, and view your direct payment card, etc.

On the down side, the app is just frustrating to use and has lazy design. No Face ID / Touch ID or “stay signed in” option, so you need to enter your password each time you use the app. In fact, if you come back to the app after a while, it appears that you are still logged in, and you need to navigate around a little before it realizes your session has expired and sends you back to the login screen. It’s handy to be able to pull up my direct payment card for the pharmacy, but it displays a very small virtual card that utilizes a small portion of my large iPhone X screen. I feel like I should apologize to the pharmacist when I hand them the phone for making them squint and read the tiny text. In light of having to sign back in every time I use the app, it would also be nice if I could access my direct payment card without signing in. This is something that GWL allows you to do in their app. You need to sign in to it, but once you have, you can access your cards and tell it to store copies that can later be accessed without signing in.

Another big frustration is the inability to see what my benefits are (other than drugs), how much of a benefit I have left for the year, or when I am next eligible for benefits that you can only use once every year or two (like eye exams and glasses). This isn’t just a problem with the app, though, as you can’t access this information through the website either. This means that you need to keep track of what benefits you have used and when and compare it against your benefits booklet, contact Desjardins to ask them, or just risk finding out that you have used up your benefit and that your claim won’t be paid. Again, GWL does have this functionality in its app and it was the main thing I used their app for.

Every experience I have had with this app and company has been a grind. It was mentioned before in the reviews that most people don’t choose their coverage provider and it’s unfortunate that my employer has switched from a far superior company.

Simple, claire et rapide . Merci Desjardins!