ServiceMax Zinc 4+
ServiceMax, Inc.
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- Free
Screenshots
Description
Zinc connects technicians with the people and information they need.
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
What’s New
Version 9.1.0
Improvements and bug fixes.
Ratings and Reviews
Like the App
Nice, simple and stable, perfect for execs needing a tool that doesn't get cluttered with spam and 1000's of cc'd messages. Good and getting better every day.
How did this make it out of Alpha testing???
Fortunately the WEB app works much better than the IOS app. If a picture is received the app will often go into and endless loop whereby one touches “Done” and the picture reappears and renders the chat session useless unless another message is received. Making calls is a nightmare, the success ratio is about 20% with most of most users resorting to FaceTime audio.
Productivity maximized and fun to use too!
Sorry pidgin, jabber, iChat and communicator. Time for you to modernize!
App Privacy
The developer, ServiceMax, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ServiceMax Inc
- Size
- 54.2 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.4 or later.
- iPad
- Requires iPadOS 13.4 or later.
- iPod touch
- Requires iOS 13.4 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Danish, Dutch, Finnish, French, German, Italian, Spanish, Swedish
- Age Rating
- 4+
- Copyright
- © 2022 ServiceMax, Inc.
- Price
- Free