Skip - Food & Grocery Delivery

Name: Skip - Food & Grocery Delivery
Rating: 4.7 (607016 reviews)
Author: SkipTheDishes

Canada's homegrown delivery.

Free

607K Ratings
Age Rating

13+
Years
Chart

#9
Food & Drink
Developer

SkipTheDishes
Language

EN
+ 1 More
Size

236.9
MB

In a world where traffic, wait times, and long lines make everyday tasks feel like a massive hassle, we’re here to help you skip to the good part. In a world where traffic, wait times, and long lines make everyday tasks feel like a massive hassle, we’re here to help you skip to the good part. Skip is Canada’s homegrown delivery app—trusted by 5+ million customers and 50,000+ retailers nationwide. We’re available in more than 450 cities and towns across Canada. Order from anywhere and get whatever you need delivered right to your house, condo, apartment, workplace, hotel…you get the idea. Skip makes it easy to order delivery from your favourite restaurants and stores, from the AM into the PM. Enjoy delivery for morning coffee, late-night sweet treats, sushi dinners, burger cravings, groceries, pharmaceuticals, alcohol, personal items, flowers, pet supplies, and so much more. Download our app and start skipping to the good part. JOIN SKIP+ Unlock a whole new world of unlimited $0 delivery fee, lower service fees, bonus Points, members-only access to VIP experiences and more with Skip+. Your first 3 months are FREE! $0 DELIVERY FEE (with a min. order) Skip the extra fees when you want to. Sort restaurants and stores by Delivery Fee to see places near you that offer $0 delivery with a minimum order. TRACK YOUR ORDER Get real-time update notifications and live GPS tracking, so you know exactly where your order is every step of the way. EASY PAYMENT Skip the card number memorization. Pay quickly when you save your debit or credit card in the app. RESTAURANTS All your cravings are at your fingertips. Enjoy delivery from your longtime fave places or discover new go-tos in your neighbourhood. Craving Chinese, Italian, Indian, or Mexican? From healthy to hearty, pizza to salad, fish and chips to falafel, burgers to pad thai, burritos to sushi, and sandwiches to ice cream—order food delivery for every mood, occasion, and taste. GROCERIES Whether you need milk for your cereal, coffee for your morning, bread for lunch, or batteries in a pinch, we’ve got you covered with convenience store and grocery delivery. REORDER Want to enjoy your favourite deliveries again and again? Reorder your most-loved dishes in your order history with our ‘Reorder’ button. RESTAURANT SELECTION Order delivery from hundreds of local restaurants that deliver near you or pick from popular national favourites like McDonald’s, Tim Hortons, Wendy’s, 7-Eleven, KFC, Boston Pizza, Burger King, Pizza Pizza, Harvey’s, Booster Juice, Mr. Sub, St-Hubert, Papa John’s Pizza, and many more. CONVENIENCE With a few taps, your next meal is on its way, delivered where you want it, whether you’re at home, work, or chilling with friends. Pro tip: plan ahead with preorder. PICKUP Craving something ASAP? Grab, go, and enjoy with Pickup. Choose ‘Pickup’ for that need-it-now takeout on the way home or last-minute lunchtime fuel. STAY IN THE KNOW When creating your account, subscribe to our emails to be among the first to know about great offers near you. SHARE YOUR FEEDBACK Great delivery calls for great feedback. Easily review restaurants, stores, and couriers with just a few taps. WE’RE HERE FOR YOU Have questions? Get help with live chat in the app.

Ratings & Reviews

4.7

out of 5

607K Ratings

Scammed
2017-10-06
Blahhh1235321
Made an order was called and said my order would be refunded still haven’t received my money back after 15 days
Scammed
2017-10-06
Blahhh1235321

Made an order was called and said my order would be refunded still haven’t received my money back after 15 days
Slow and Don’t refund
2018-12-09
Donutdonutdonut123
I placed my order 3 hours ago and it hasn’t come. They don’t issue refunds to your card, they only refund you with credits to use towards their app, but i don’t even want to use their app anymore. Delivery is always over an hour even if it’s not busy, and my other delivery apps can deliver the same order in 30 minutes. Customer service is very friendly, but it’s rare their help makes any difference. The wait time for my order went from 16 minutes to 19 minutes. an hour ago it said my food would get to my house in 20 minutes. may be because they are short staffed, so i advice to get the other delivery apps. less options on this app too.
Slow and Don’t refund
2018-12-09
Donutdonutdonut123

I placed my order 3 hours ago and it hasn’t come. They don’t issue refunds to your card, they only refund you with credits to use towards their app, but i don’t even want to use their app anymore. Delivery is always over an hour even if it’s not busy, and my other delivery apps can deliver the same order in 30 minutes. Customer service is very friendly, but it’s rare their help makes any difference. The wait time for my order went from 16 minutes to 19 minutes. an hour ago it said my food would get to my house in 20 minutes. may be because they are short staffed, so i advice to get the other delivery apps. less options on this app too.
Terrible service
2019-02-19
officialrosa.marie
I wish I could give them 0 stars. I never bother submitting app or restaurant reviews even when I don’t enjoy their service. However, my experience with skip the dishes was so incompetent that I felt the need to write this review. It took 3 whole hours from 10:30am-1:30pm to get actual assistance from the support chat on the app/website as to why my food hadn’t arrived and why no one would assist me with the situation - aside from one dismissive “chat” message reply with the assistant leaving the chat twice as I asked for an explanation and resolution. I also waited on the HQ phone line for an hour only to get no answer. I emailed them as well and provided all the screenshots of my conversation with the chat assistant and evidence of the situation and all my attempts to get help. I haven’t received a response yet. For years I was a loyal and repeat customer on skip the dishes but I have officially deleted my app and am switching to Uber Eats.
Terrible service
2019-02-19
officialrosa.marie

I wish I could give them 0 stars. I never bother submitting app or restaurant reviews even when I don’t enjoy their service. However, my experience with skip the dishes was so incompetent that I felt the need to write this review. It took 3 whole hours from 10:30am-1:30pm to get actual assistance from the support chat on the app/website as to why my food hadn’t arrived and why no one would assist me with the situation - aside from one dismissive “chat” message reply with the assistant leaving the chat twice as I asked for an explanation and resolution. I also waited on the HQ phone line for an hour only to get no answer. I emailed them as well and provided all the screenshots of my conversation with the chat assistant and evidence of the situation and all my attempts to get help. I haven’t received a response yet. For years I was a loyal and repeat customer on skip the dishes but I have officially deleted my app and am switching to Uber Eats.
So horrible please read this
2019-06-26
Yothisismynamecman
Sorry in advance for the long post. Here is my situation. I work at a large hospital/mental health facility/trauma centre. When I work nights (4 shifts per month) I order food and coffee for the emergency staff in the middle of their shifts. I order from McDonalds since everyone seems to like their coffee and wants to chow down on a few burgers and fries between traumas. My normal order is roughly $50-$100 worth of McDonalds. When ordering through Skip, they always give me a disclaimer that McDonalds is in charge of the packaging and accuracy of the order, meaning if anything is missed in the order, it is McDonalds’ fault and not Skip’s. McDonalds is notorious for missing numerous items. When they do this, I use the rating system on Skip and select their option of “Missing Order Items” and let the online Skip representative know what was missing. They have been fantastic at refunding me for McDonalds’ mistakes so I could place a second follow-up order to get the items that the Emergency staff paid for.Fast forward a month or so and my account gets blocked for laying too many complaints and getting refunded/placing follow-up orders too many times. I totally understand that the mistakes are not Skip’s fault; it is McDonalds’ fault. I also understand that Skip has been refunding me out of pocket and cleaning up for the mistakes of McDonalds. But why should I be blocked from ordering for rating McDonalds as bad and simply wanting the items that I (and the Emergency staff) paid for? I tried to dispute this multiple, multiple, multiple times stating that I am not upset with Skip for these mistakes, but they do nothing further to help me. I have never been able to get anywhere in explaining my side.Fast forward again to my next block of nights. I am still blocked on my account, so I create another account with a different email as I just want to get the Emergency staff their coffee in the middle of the night. The order goes through to McDonalds, Skip delivers, McDonalds messes up my order, I lay the complaint to Skip, they refund me, I place the follow up order and get the items that I paid for in the first place. The next night, I get blocked. So I create a new account. Blocked. Third account. Blocked. So finally I get on the phone with Skip and after half an hour on hold I finally get ahold of someone. I try to explain myself and my position in this situation. I try to tell the representative that I am just trying to get the items that I paid for. The rep (who ended up calling me “bro”) told me on the phone that they are “not interested in dealing with people like you anymore” and then hung up on me after 15 minutes of trying to explain myself. Bottom line is I want to be able to get coffee for the emergency staff, but Skip won’t let me order from them anymore because I lay complaints that I have not been getting all the items I paid for. TLDR: I get blocked from Skip the Dishes after complaining about McDonalds screwing up my orders time and time again. I then get terrible customer service on the phone and get hung up on. I become prema-blocked for McDonalds shortcomings and cannot dispute nor explain myself.
So horrible please read this
2019-06-26
Yothisismynamecman

Sorry in advance for the long post. Here is my situation. I work at a large hospital/mental health facility/trauma centre. When I work nights (4 shifts per month) I order food and coffee for the emergency staff in the middle of their shifts. I order from McDonalds since everyone seems to like their coffee and wants to chow down on a few burgers and fries between traumas. My normal order is roughly $50-$100 worth of McDonalds. When ordering through Skip, they always give me a disclaimer that McDonalds is in charge of the packaging and accuracy of the order, meaning if anything is missed in the order, it is McDonalds’ fault and not Skip’s. McDonalds is notorious for missing numerous items. When they do this, I use the rating system on Skip and select their option of “Missing Order Items” and let the online Skip representative know what was missing. They have been fantastic at refunding me for McDonalds’ mistakes so I could place a second follow-up order to get the items that the Emergency staff paid for.Fast forward a month or so and my account gets blocked for laying too many complaints and getting refunded/placing follow-up orders too many times. I totally understand that the mistakes are not Skip’s fault; it is McDonalds’ fault. I also understand that Skip has been refunding me out of pocket and cleaning up for the mistakes of McDonalds. But why should I be blocked from ordering for rating McDonalds as bad and simply wanting the items that I (and the Emergency staff) paid for? I tried to dispute this multiple, multiple, multiple times stating that I am not upset with Skip for these mistakes, but they do nothing further to help me. I have never been able to get anywhere in explaining my side.Fast forward again to my next block of nights. I am still blocked on my account, so I create another account with a different email as I just want to get the Emergency staff their coffee in the middle of the night. The order goes through to McDonalds, Skip delivers, McDonalds messes up my order, I lay the complaint to Skip, they refund me, I place the follow up order and get the items that I paid for in the first place. The next night, I get blocked. So I create a new account. Blocked. Third account. Blocked. So finally I get on the phone with Skip and after half an hour on hold I finally get ahold of someone. I try to explain myself and my position in this situation. I try to tell the representative that I am just trying to get the items that I paid for. The rep (who ended up calling me “bro”) told me on the phone that they are “not interested in dealing with people like you anymore” and then hung up on me after 15 minutes of trying to explain myself. Bottom line is I want to be able to get coffee for the emergency staff, but Skip won’t let me order from them anymore because I lay complaints that I have not been getting all the items I paid for. TLDR: I get blocked from Skip the Dishes after complaining about McDonalds screwing up my orders time and time again. I then get terrible customer service on the phone and get hung up on. I become prema-blocked for McDonalds shortcomings and cannot dispute nor explain myself.

Pick your own substitutions on grocery and retail orders No more guessing games. Once you’ve added your items to your cart on any grocery or retail order, you can now pre-select a preferred substitution for any item, or review and approve whatever your courier suggests. Your order, your call. Restaurant substitutions, handled your way When an item isn't available by the time the restaurant starts preparing your order, you will be notified directly in the app. From there, you can choose to swap it for something else, order without the item, or get a refund. Simple, transparent, no surprises. Reorder your favourites in seconds Your recent orders are now front and centre on the home page in a dedicated carousel. Spotted what you're craving? A couple taps and it's on its way. Join Skip+ Unlimited $0 delivery fees. Lower service fees. Bonus Points. Exclusive perks. Skip+ is your shortcut to saving more on every order and right now, your first 3 months are on us. Plus, now you can earn and bank up to 100,000 Points! All your best deals, easier to find We've refreshed how offers show up in the app. The new offer carousel surfaces a wider range of deals — including exclusive partner offers and ones picked just for you — so you spend less time hunting and more time saving. Need it fast? Look for our quick delivery carousel The new quick delivery carousel highlights partners who can get your order to you in a hurry. Often 30 minutes or less! Under-the-hood improvements We've made reliability and performance improvements throughout the app to keep things running smoothly.

Version 5.43.0 Jun 9

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Information

Seller: SkipTheDishes Restaurant Services Inc.
Size: 236.9 MB
Category: Food & Drink
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and French
Age Rating: 13+

13+

Learn More

Infrequent
Alcohol, Tobacco, or Drug Use or References

Contains
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Skip - Food & Grocery Delivery

Ratings & Reviews

Scammed

Slow and Don’t refund

Terrible service

So horrible please read this

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

More by SkipTheDishes

Skip - Courier

Skip - Partner

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Pizza Pizza

Domino's Canada

Pizza Hut Canada

Tim Hortons

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McDonald's Canada

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A&W