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Description

Spa-quality wellness and personal care services delivered to you, on your schedule –– at home, at the office, or on the go.

Soothe is the largest and most trusted on-demand wellness platform in the world. The Soothe app connects you with top wellness professionals in your area, any day of the week. Providers on the Soothe platform are licensed, certified, and highly-skilled massage therapists, estheticians, and cosmetologists who can offer:

• Relaxing Swedish or Deep Tissue massage
• Recovery sports massage or Percussive Therapy
• Prenatal massage to promote wellness during pregnancy
• Skin care, including facials to help with hydration, aging, stress and acne
• Haircuts & styling
• Beauty services, including spray tanning...and more


ON YOUR SCHEDULE
Simply choose the type of service you want, the time and place you want the specialist to arrive, and Soothe’s platform will match you with the highest-rated provider in your area who meets your criteria. Whether you’re looking for a facial to look more youthful or a 5-star full-body massage, Soothe has you covered from head to toe!


PERSONALIZED ENHANCEMENTS USING INDUSTRY-LEADING PRODUCTS
Providers on the Soothe network can personalize your experience to ensure you’re getting the best treatment. Having neck strain due to too much time in front of the computer? Would you like to add hot stones to your massage? We’ve got you covered.

And Soothe has partnered with industry leaders in the wellness and self-care space, including companies like Therabody, Hydropeptide, PCA, Skin Care Authority, and Dermologica to ensure you’re getting the best products that match your specific needs.


A NETWORK OF PROFESSIONALS YOU CAN TRUST
With its award-winning Trust & Safety team, Soothe only accepts the most experienced, skilled, and background-checked wellness providers onto its platform. All providers in the Soothe network are licensed/certified and insured, and are continuously monitored to ensure the highest quality standards are met. They’ve had extensive experience and often possess multiple, specialized certifications.


GET EVEN MORE WITH AN OPTIONAL MEMBERSHIP
Soothe’s optional membership plan, Soothe Plus, allows you to book unlimited discounted services to help you make wellness part of a healthy lifestyle. Various plans and packages are available to meet your needs. Download the app for more details.


ADDITIONAL SOOTHE FEATURES & BENEFITS
• Book a Soothe spa party for a bridal shower or group pop-up event
• Purchase gift cards to say thank you to friends, family, or colleagues
• Refer friends to Soothe and earn free services

What’s New

Version 5.4.1

Thank you for using Soothe! We update our app as often as possible to make booking your appointment as seamless as possible.

Our latest update includes:
• New in-home skincare, hair, and beauty services for the full wellness experience. Available in select areas.
• An improved booking flow
• New tipping screen
• The ability to give compliments & feedback for Providers
• Bugs and performance fixes

Ratings and Reviews

4.6 out of 5
293 Ratings

293 Ratings

ip2p0 ,

Great Idea, HORRIBLE CUSTOMER SERVICE

The app concept is great and the therapists are pretty good, but the customer service is the absolute worst.

On 3 occasions, no therapists accepted the appointment. I was advised less than one hour before the start of the appointment, meaning my time was wasted.

There is no way to add comments to the appointment, which was ridiculous when booked an appointment for a friend as a gift. The appointment was under my name, my phone number was linked to it and I had to call customer service to get the Information adjusted. When no therapist was available, customer service contacted ME to reschedule. I told them to contact my friend who was to receive the service, they never did. I had to coordinate the whole thing. When on the 3rd request we found a therapist, On the day of the appointment, the therapist contacted ME telling me she was coming to massage ME, asking me to come get her downstairs, saying she didn’t know the buzzer…… all information I had told, emailed and confirmed with customer service.

All in all, terrible communication, poor management and customer service.

Developer Response ,

Hello ip2p0, Thank you for the feedback that you provided. We do apologize for your recent experience and would like to further into your account/appointment to see what happened and what could have been done differently to produce a different outcome. Please reach out to blatimore@soothe.com with the email address/phone number that is associated with the account. Thank you!

sjdhevuxjjr ,

Bad Customer Service

You have zero rights as a customer if the therapist cancels. Soothe still has your money, will take 3 - 7 days to return it.

Had an appointment confirmed 5 days in advance only to be told less than 10 minutes before the appt was set to begin that no therapists were available. Customer service tried to convince me that the appt had never been confirmed. The second person I spoke to acknowledged it had been confirmed but still tried to convince me that all appts are pending until they begin.

If I had canceled with less than 10 minutes I would have been charged USD$100. So I asked for that to be credited to my account. No luck so far.

JasminedaisyC ,

HORRIBLE

HORRIBLE. Booked couples massage. These people took $344 out of my account only to inform me 2 hours before our appointment that they don’t have technicians to do our appointment. They take your money with ZERO knowledge whether or not they can even accommodate you. This is THEFT. Disgusting display of how business SHOULD NOT be run. None of their therapists are RMT’s we ONLY found out AFTER booking this bogus appointment. WASTE OF TIME, ripoff joke of a company.

App Privacy

The developer, Soothe LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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